At a Glance
- Tasks: Support and improve software products by resolving user and technical issues.
- Company: Established tech company in central Newbury with a friendly atmosphere.
- Benefits: Full-time role with training opportunities and a focus on quality work.
- Other info: Ideal for those living near Newbury; great potential for career growth.
- Why this job: Join a supportive team and develop your skills in a dynamic environment.
- Qualifications: A-level education, strong communication skills, and problem-solving experience preferred.
The predicted salary is between 31000 - 31000 £ per year.
Software Product Support Analyst required for a small company which has been going for more than 30 years in central Newbury.
This is a full-time, office-based position.
The primary purpose of the role is to help improve software products by investigating and providing resolutions for user, technical and administrative issues with each system.
This role is fully customer facing and interacts with a variety of people with differing knowledge and skills.
With relatively low levels of incoming queries, the emphasis is on quality and thoroughness rather than speed with the role developing according to the skills of the successful candidate, with plenty of opportunities for training and learning new skills.
Please note this role is based in Central Newbury (not far from the rail station), is 5 days a week in the office and free parking is not provided.
The company is therefore keen to find someone who already lives within easy commuting distance of Newbury.
Skills and Qualities Required
- Educated to A level or equivalent standard with strong verbal and written communication.
- Previous experience of problem solving in a second-line software support role would be a distinct advantage.
Experience of SQL, Java-based software, automated testing, Google Workspace, or data and IT security would also be beneficial, although not essential.
- Organised and thoughtful individual who is able to think logically and precisely.
- Naturally curious and enjoys learning & researching new things.
- Confident and amiable, with the ability to build rapport quickly.
Role development The successful candidate will build an understanding of the technical environments, software products, business processes and customer requirements which could lead to opportunities in project management, software development or pre-sales support.
If you meet the criteria above then we would very much like to hear from you
Product Support Analyst in Newbury employer: Red Top Resources Ltd
Join a dynamic team as a Junior Applications Developer in Central Newbury, where you will be part of a company renowned for its commitment to high-quality software and exceptional customer service. With a strong focus on employee development, you'll have ample opportunities for training and skill enhancement in a collaborative work environment that values attention to detail and quality. This role not only offers a chance to grow your technical expertise but also to engage with a supportive team dedicated to innovation and excellence.
