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For Companies At a Glance
- Tasks: Support marine applications, manage projects, and enhance product functionality.
- Company: Dynamic marine company near Glasgow with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a collaborative work environment.
- Why this job: Join a team making waves in marine technology and develop your skills.
- Qualifications: HND or degree in Marine Engineering; experience in marine operations preferred.
- Other info: Exciting career growth potential in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Our marine client based just outside Glasgow are looking for a Marine Application Support Analyst, to maintain product support via the company portal. The role will support development projects or the development sprint lifecycle through requirements gathering, process mapping and story boarding whilst acting in the capacity as Product Owner when required. This is inclusive of stakeholder management and functional management of testing phases inclusive of development test plans, manual function testing and full system regression testing.
THE SUCCESSFUL APPLICANT
- HND or Degree level Marine Engineering qualification.
- Demonstrable experience in marine operations or an offshore environment.
- Demonstrable experience in populating, supporting and maintaining fleet management systems.
- Adaptable customer support skills with an ability to discuss technical issues depending on level of understanding.
- Understanding and application of Operational and Development Project Lifecycle inclusive of Agile and Waterfall methodologies (preferred).
- Experience in the role of Product Owner and/or Manual Development Tester (preferred).
- Understanding and experience regards Business Process and Mapping methodologies (preferred).
- Above average competency with Office 365 and Adobe packages.
- Motivated attitude.
JOB DESCRIPTION
- Collecting, validating, inputting, manipulating, extracting and analysing asset and operational data via inbuilt reporting sets or creation of specific Power BI reports.
- Provide training to new and existing staff relating to all modules contained within the Aurora suite of products.
- Maintain and update training guides and associated media both for internal and external use.
- Maintain and update product release notes and user guides as part of the development project/sprint phases plus update Customer Support Knowledge Base as and when required.
- Act as Product Owner for ongoing development project/sprint cycles, maintaining the Azure DevOps backlog as and when required inclusive of process mapping, requirements/story gathering and translation of Client requirements to meet the needs of the Development Team.
- Responsible for manual function testing and regression testing inclusive of creation of test plans.
- Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk).
- Maintaining the security and integrity of information held within Aurora.
- Improving the scope, accessibility and accuracy of asset and operational data.
- Proactive in Aurora enhancements, changes and development support.
- Responsible for mapping assigned product related or operational processes utilising Microsoft Visio, Nintex Promapp as an aid to development requirements gathering or internal process improvement.
- Responsible for creating, updating and producing reports associated with the Aurora system and peripherals.
Marine Application Support Analyst employer: Red - Specialist Recruitment
Contact Detail:
Red - Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marine Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the marine industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of marine operations. Be ready to discuss how your experience aligns with the role of Marine Application Support Analyst, especially around Agile methodologies and product ownership.
✨Tip Number 3
Showcase your adaptability! During interviews, highlight your customer support skills and how you've tackled technical issues in the past. This will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Marine Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Marine Application Support Analyst role. Highlight your marine engineering qualifications and any relevant experience in marine operations or fleet management systems. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t forget to mention your competency with Office 365 and Adobe packages. If you’ve got experience with Power BI or Azure DevOps, make it shine! We love seeing candidates who can handle technical tools effectively.
Be Clear About Your Experience: When discussing your past roles, be clear about your experience with Agile and Waterfall methodologies. If you've acted as a Product Owner or Manual Development Tester, let us know! We’re keen on understanding how you’ve contributed to development projects.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Red - Specialist Recruitment
✨Know Your Marine Stuff
Make sure you brush up on your marine engineering knowledge. Understand the key concepts related to fleet management systems and operational data. Being able to discuss your experience in marine operations or offshore environments will show that you’re not just a candidate, but someone who truly understands the industry.
✨Master the Agile and Waterfall Methodologies
Since the role involves working with both Agile and Waterfall methodologies, it’s crucial to be familiar with these processes. Prepare examples from your past experiences where you’ve successfully applied these methodologies, especially in project lifecycles or as a Product Owner.
✨Show Off Your Tech Skills
You’ll need to demonstrate your competency with Office 365 and Adobe packages. Be ready to discuss how you’ve used these tools in previous roles, particularly in creating reports or training materials. If you have experience with Power BI, make sure to highlight that too!
✨Prepare for Stakeholder Management Questions
Stakeholder management is a big part of this role, so think about times when you’ve had to manage different expectations or communicate technical issues to non-technical audiences. Practise articulating these experiences clearly, as it will showcase your adaptability and customer support skills.
