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For Companies At a Glance
- Tasks: Support marine applications, manage projects, and enhance product functionality.
- Company: Dynamic marine company near Glasgow with a focus on innovation.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Join a team that drives marine technology forward and makes a real impact.
- Qualifications: HND or degree in Marine Engineering; experience in marine operations preferred.
- Other info: Engaging work environment with opportunities to learn and develop skills.
The predicted salary is between 36000 - 60000 £ per year.
Our marine client based just outside Glasgow are looking for a Marine Application Support Analyst, to maintain product support via the company portal. The role will support development projects or the development sprint lifecycle through requirements gathering, process mapping and story boarding whilst acting in the capacity as Product Owner when required. This is inclusive of stakeholder management and functional management of testing phases inclusive of development test plans, manual function testing and full system regression testing.
THE SUCCESSFUL APPLICANT
- HND or Degree level Marine Engineering qualification.
- Demonstrable experience in marine operations or an offshore environment.
- Demonstrable experience in populating, supporting and maintaining fleet management systems.
- Adaptable customer support skills with an ability to discuss technical issues depending on level of understanding.
- Understanding and application of Operational and Development Project Lifecycle inclusive of Agile and Waterfall methodologies (preferred).
- Experience in the role of Product Owner and/or Manual Development Tester (preferred).
- Understanding and experience regards Business Process and Mapping methodologies (preferred).
- Above average competency with Office 365 and Adobe packages.
- Motivated attitude.
JOB DESCRIPTION
- Collecting, validating, inputting, manipulating, extracting and analysing asset and operational data via inbuilt reporting sets or creation of specific Power BI reports.
- Provide training to new and existing staff relating to all modules contained within the Aurora suite of products.
- Maintain and update training guides and associated media both for internal and external use.
- Maintain and update product release notes and user guides as part of the development project/sprint phases plus update Customer Support Knowledge Base as and when required.
- Act as Product Owner for ongoing development project/sprint cycles, maintaining the Azure DevOps backlog as and when required inclusive of process mapping, requirements/story gathering and translation of Client requirements to meet the needs of the Development Team.
- Responsible for manual function testing and regression testing inclusive of creation of test plans.
- Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk).
- Maintaining the security and integrity of information held within Aurora.
- Improving the scope, accessibility and accuracy of asset and operational data.
- Proactive in Aurora enhancements, changes and development support.
- Responsible for mapping assigned product related or operational processes utilising Microsoft Visio, Nintex Promapp as an aid to development requirements gathering or internal process improvement.
- Responsible for creating, updating and producing reports associated with the Aurora system and peripherals.
- Proactive in participation of R&D projects and enhancement of digital and technical knowledge.
- Undertaking and participation in projects which will analyse how we are delivering company services with the aim of assisting in the further enhancement and development of Aurora.
- Utilise and update the Company’s Project Costing and Billing system as per agreed policies.
- Accountable for the creation, updating, maintenance, storage, knowledge sharing and distribution of high-quality documentation relating to all software development activities.
REMUNERATION PACKAGE ON OFFER
Competitive Salary and Benefits Package
Marine Application Support Analyst in Dumbarton employer: Red - Specialist Recruitment
Contact Detail:
Red - Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marine Application Support Analyst in Dumbarton
✨Tip Number 1
Network like a pro! Reach out to people in the marine industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to marine application support. Think about your past experiences and how they relate to the role. We want you to show off your skills and knowledge confidently!
✨Tip Number 3
Don’t forget to showcase your adaptability! Highlight any experience you have with Agile or Waterfall methodologies during interviews. This will show that you can handle the dynamic nature of development projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Marine Application Support Analyst in Dumbarton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Marine Application Support Analyst role. Highlight your marine engineering qualifications and any relevant experience in marine operations or fleet management systems. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills, especially with Office 365 and Adobe packages. If you’ve got experience with Agile and Waterfall methodologies, make that pop! We love seeing candidates who can navigate the tech side of things.
Be Clear and Concise: When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Red - Specialist Recruitment
✨Know Your Marine Stuff
Make sure you brush up on your marine engineering knowledge. Understand the basics of fleet management systems and be ready to discuss your experience in marine operations or offshore environments. This will show that you’re not just a candidate, but someone who truly understands the industry.
✨Master the Agile and Waterfall Methodologies
Since the role involves working with both Agile and Waterfall methodologies, it’s crucial to have a solid grasp of these concepts. Be prepared to share examples of how you've applied these methodologies in past projects, especially in relation to product ownership or testing phases.
✨Show Off Your Technical Skills
You’ll need to demonstrate your competency with Office 365 and Adobe packages, so be ready to discuss specific tools or features you’ve used. If you have experience with Power BI, make sure to highlight any reports you’ve created or data analyses you’ve conducted.
✨Prepare for Stakeholder Management Questions
As stakeholder management is a key part of this role, think about times when you’ve successfully communicated technical issues to non-technical audiences. Prepare some anecdotes that showcase your adaptability and customer support skills, as this will help you stand out.
