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- Tasks: Handle after-sales cases like returns, delivery issues, and spare parts inquiries.
- Company: Join a respected B2B Trade Distributor known for its excellent service.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive office environment.
- Why this job: Be part of a dynamic team where your contributions directly impact customer satisfaction.
- Qualifications: Must have at least 2 years in customer service; B2B experience is a plus.
- Other info: Office-based role in Leighton Buzzard with a Monday to Friday schedule.
Customer Service Coordinator
Apply below after reading through all the details and supporting information regarding this job opportunity.
My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Customer Service Coordinator to join the team.
Basic Salary: Circa £25k plus bonus
Location: Office based, Leighton Buzzard
Hours: 0830 to 1715 Mon to Thurs and 830 to 1700 Fri (40 hr a week)
Job Summary
The Customer Service Coordinator are responsible for after-sales related cases such as delivery issues, item returns and spare parts.
Key Duties and Responsibilities
Service and Returns
* Respond to Item Return enquiries via phone, email, and website service page
* Organise safe return of items from our customers and book-in the goods upon arrival
* Perform basic testing and fault-finding of returned items
* Organise safe return of items to vendors for replacement, repair, or credit, and booking out upon shipment
* Chase outstanding purchase order returns from vendors
* Raise sales orders for returned/repaired/replacement goods
* Charge and invoice customers for repair/shipping costs
* Ship and invoice* repaired/replacement goods back to customers
Courier Liaison (Delivery Issues)
* Respond to customer delivery issue enquiries and liaise with couriers
Spare Parts
* Respond to customer spare part enquires
* Price-up spare’s orders and prepare spare part quotes / sales orders for customers
* Ship and invoice spares orders to customers*
General
* Assist with warehouse duties as required
* Support the sales team by answering the company phones
* Assist with marketing functions as required
* Invoicing completed in liaison with Accounts Department.
Experience / Education Required
* Good basic level of education (i.e., schooling / further education)
* At least 2 years’ experience in Customer Service-related roles
* B2B customer service experience (ideal but not essential)
* Experience and/or desire to work within a busy office environment working closely with your colleagues
Skills / Knowledge
* Good communication and numeracy skills
* Computer skills:
* Self-disciplined and self-motivated
* Able to maintain good relationships with customers, vendors and colleagues
* Able to multi-task, work in a fast-paced environment and to prioritise
* Able to work alone with minimal supervision
* Great attention to detail
Customer Service Coordinator employer: Red Source Ltd
Contact Detail:
Red Source Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially in a B2B context. Understanding how to handle delivery issues and item returns will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills. Since you'll be liaising with customers and couriers, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your ability to multitask and prioritize. Prepare examples from your past experience where you successfully managed multiple responsibilities in a fast-paced environment.
✨Tip Number 4
Research the company and its products. Being knowledgeable about what they offer will not only help you answer questions but also demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially any B2B experience. Emphasize skills like communication, problem-solving, and attention to detail that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle after-sales issues. Mention specific examples from your past experiences that demonstrate your skills in managing returns, liaising with couriers, and invoicing.
Highlight Relevant Skills: In your application, clearly outline your computer skills and ability to multi-task in a busy office environment. Mention any experience you have with invoicing or working closely with sales teams, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Red Source Ltd
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, especially in a B2B context.
✨Demonstrate Problem-Solving Abilities
Since the role involves handling delivery issues and item returns, think of scenarios where you've had to troubleshoot problems. Explain your thought process and how you arrived at a solution.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to showcase how you maintain good relationships with customers and colleagues.
✨Prepare for Technical Questions
Familiarize yourself with basic testing and fault-finding processes related to returned items. Being able to discuss these topics will demonstrate your readiness for the technical aspects of the job.
