Business Support Officer in West Bromwich

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We are currently recruiting for an experienced Business Support Officer to work on a full-time contract until end of March initially with the option to then go permanent. The role is hybrid, with the office in West Bromwich. The role is paying £14.99 per hour (PAYE). The role will be situated within the Police, so applicants must be able to obtain national security vetting.

Responsibilities

• To provide administrative support including processing incoming and outgoing referrals, using knowledge of domestic abuse risk assessment to ascertain key information regarding risk and establishing the need for ongoing referrals.
• Produce accurate records of MARAC meetings, and agreed actions in accordance with the MARAC Operating Protocol.
• Attend and provide administrative support at Operational and Strategic meetings, including taking minutes and coordinating attendance.
• Support the wider MARAC team in the preparation and circulation of MARAC agendas.
• Support the wider MARAC team in the preparation and circulation of Action Tracking documents.
• Act as the first point of contact for all incoming MARAC enquiries (telephone and email), providing responses where appropriate.
• Liaise with agencies from the statutory, voluntary and community sectors to support their engagement with MARAC.
• Actively support the MARAC meeting in administering the meeting and ensuring attendees have access and understand the expectations on arrival.
• Ensure biometric data is updated onto systems as requested by the MARAC Coordinator.
• Ensure MARAC database/document management system is maintained and up to date in line with the MARAC Operating Protocol and Information Sharing Agreement.
• Ensure data is input accurately, secured appropriately and shared in line with the MARAC Information Sharing Agreement.
• Input and record MARAC Non-Crime incident data for each case.
• Provide ad-hoc, general administrative support to peers and senior colleagues as required.

Essential

• Comprehensive understanding of domestic abuse and the dynamics of domestic abuse.
• Ability to build effective relationships both internally and externally, showing sensitivity for others and valuing diversity.
• Experience of working in a busy, pressurised administrative environment.
• Excellent administrative skills, in particular producing agendas, producing accurate minutes and recording actions.
• Experience of using a range of IT and software packages, particularly document management systems and databases.
• Commitment to services for individuals and families affected by domestic abuse.

Desirable

• Experience of working in a multi-agency environment, or similar.
• Experience of working with confidential and sometimes disturbing information.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us. We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.