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- Tasks: Assist in managing attendance and absence for police staff and officers.
- Company: Join a reputable Police Force in central Birmingham with a commitment to community service.
- Benefits: Enjoy a hybrid working policy and competitive pay of £13.96 per hour.
- Why this job: Be part of a vital team supporting public safety while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Initial 6-month contract with potential for extension; national security vetting required.
The predicted salary is between 29000 - 36000 £ per year.
RSR are currently recruiting for experienced customer service professionals to work as a Force Resourcing Assistant on a full-time, long-term contract, based in central Birmingham. The client operates a hybrid working policy. The initial contract is for 6 months, but there is a view to extend this. The role is paying £13.96 per hour (PAYE). The role will be situated within a Police Force, so applicants must be able to obtain national security vetting.
Role overview: One of the key areas of responsibility within the department is the management of attendance and absence of all staff and officers via the Force wide Management system. This system records expected duties and shifts worked by all officers and staff, any changes to these and any absence from these duties including annual leave and sickness. This opportunity lies within the Duty Management Delivery Team who have responsibility for supporting the force in managing Police Officers and Police Staff Members' affairs.
Main Responsibilities:
- To assist in the provision of first class, multi-channel, customer focused services.
- To be knowledgeable across all areas within the remit of the role and the service delivery area.
- Respond efficiently to customer requests for information or service via face to face, email, telephone or by letter. Ensuring that all transactions and services are delivered right first time, on time and in the simplest way in line with Force policy, agreed processes, service level agreements and performance targets.
Knowledge/Experience:
- Experience of working in a transactional or customer service delivery environment and effectively dealing with customers.
- Experience of following set processes, procedures and policies.
- Experience of working to tight deadlines by being able to prioritise.
- Clear communicator with good verbal and written skills.
If you would like to be considered for this position and have the relevant experience, then please apply now.
Force Resourcing Assistant employer: Red Snapper Recruitment
Contact Detail:
Red Snapper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Force Resourcing Assistant
✨Tip Number 1
Familiarise yourself with the specific duties and responsibilities of a Force Resourcing Assistant. Understanding the nuances of managing attendance and absence within a police force will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role requires a strong focus on delivering first-class customer service, be ready to share examples of how you've successfully handled customer requests in previous roles.
✨Tip Number 3
Prepare to discuss your ability to work under pressure and meet tight deadlines. The role involves prioritising tasks effectively, so think of specific instances where you've successfully managed competing demands.
✨Tip Number 4
Research the police force's policies and procedures related to attendance management. Being knowledgeable about their processes will not only impress your interviewers but also show your commitment to understanding the role.
We think you need these skills to ace Force Resourcing Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Force Resourcing Assistant position. Tailor your application to highlight relevant experience in customer service and managing attendance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in transactional or customer service environments. Provide specific examples of how you've effectively dealt with customers and followed processes.
Showcase Communication Skills: Since clear communication is essential for this role, ensure your written application reflects strong verbal and written skills. Use concise language and check for any grammatical errors before submitting.
Follow Application Instructions: Make sure to follow any specific application instructions provided in the job listing. This may include submitting certain documents or answering specific questions. Attention to detail can set you apart from other candidates.
How to prepare for a job interview at Red Snapper Recruitment
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Force Resourcing Assistant. Be prepared to discuss how your previous experience aligns with managing attendance and absence, as well as providing excellent customer service.
✨Showcase Your Customer Service Skills
Since the role requires a strong focus on customer service, think of specific examples from your past work where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate clearly and effectively in various situations.
✨Familiarise Yourself with Policies and Procedures
As the position involves following set processes and policies, it’s beneficial to demonstrate your understanding of how important these are in a structured environment like a Police Force. Be ready to discuss how you have adhered to similar guidelines in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to prioritise under pressure. Prepare for scenarios where you might need to manage conflicting demands or tight deadlines, and think about how you would handle them effectively.