At a Glance
- Tasks: Lead a dedicated team to support women and children affected by domestic abuse.
- Company: Join a values-driven organisation making a real difference in the community.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Other info: Opportunity for professional growth and to make a genuine impact.
- Why this job: Empower survivors and help them rebuild their lives in a rewarding leadership role.
- Qualifications: Experience in managing domestic abuse services and leading high-performing teams.
The predicted salary is between 32968 - 32968 £ per year.
Location: Southampton (Refuge-Based) | Salary: £32,968 per annum | Hours: 40 hours per week, Monday to Friday | Contract: Full-Time, Permanent
This post is restricted to female applicants under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female-only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity and safety of residents.
We are seeking an experienced and passionate Refuge Service Manager to lead a dedicated domestic abuse service supporting women and children who have experienced abuse. This is an exciting opportunity for a skilled manager who is committed to empowering survivors, delivering high-quality support services, and leading a specialist team to achieve positive outcomes.
Working within a refuge setting, you will play a key role in ensuring survivors receive safe, trauma-informed and person-centred support, helping them rebuild their lives and move toward independence.
About the Role
As Refuge Service Manager, you will be responsible for the day-to-day management and development of the refuge service, ensuring the delivery of high-quality support that meets contractual, safeguarding and regulatory requirements. You will lead and motivate a team of specialist Domestic Abuse Case Workers, oversee service performance, manage referrals and occupancy, and maintain strong partnerships with local agencies and stakeholders. This is a rewarding leadership role where your expertise will directly impact the lives of survivors and their families.
Key Responsibilities
- Lead and manage the refuge service, ensuring excellent standards of support and service delivery.
- Supervise, support and develop a team of specialist domestic abuse professionals.
- Ensure safeguarding policies and procedures are effectively implemented and monitored.
- Manage referrals, admissions and departures within the refuge.
- Monitor service performance, quality standards and outcomes.
- Develop and maintain strong relationships with external agencies, local authorities and partner organisations.
- Ensure compliance with housing, health and safety, and domestic abuse service requirements.
- Contribute to service development and continuous improvement initiatives.
- Participate in the out-of-hours management rota as required.
About You
- Significant experience managing domestic abuse, housing support, safeguarding or similar support services.
- Strong knowledge of domestic abuse, safeguarding, housing legislation and person-centred support approaches.
- Proven experience leading and developing high-performing teams.
- Excellent communication, organisational and report-writing skills.
- Strong IT skills and experience using case management systems.
- A commitment to equality, diversity and inclusion.
- The ability to work collaboratively with a range of professionals and agencies.
- A passion for supporting vulnerable individuals to achieve positive outcomes.
What We Offer
- A rewarding opportunity to lead a life-changing service.
- Supportive and values-driven working environment.
- Ongoing training and professional development opportunities.
- The chance to make a genuine difference to the lives of women and children affected by domestic abuse.
Additional Information
- Enhanced DBS clearance.
- Satisfactory references.
- Evidence of the Right to Work in the UK.
The Red Snapper Recruitment Group is an equal opportunities employer.
Domestic Abuse Service Manager in Eastleigh employer: Red Snapper Recruitment
As a Refuge Service Manager in Southampton, you will join a supportive and values-driven organisation dedicated to empowering survivors of domestic abuse. We offer a rewarding work environment with ongoing training and professional development opportunities, allowing you to make a genuine difference in the lives of women and children. Our commitment to equality, diversity, and inclusion ensures that you will thrive in a collaborative atmosphere while leading a passionate team focused on delivering high-quality, trauma-informed support.
