At a Glance
- Tasks: Lead a refuge service, providing support to women and children affected by domestic abuse.
- Company: Join a dedicated charity making a real difference in the community.
- Benefits: Competitive salary, ongoing training, and a supportive team environment.
- Other info: Opportunity for meaningful work within a respected charitable organisation.
- Why this job: Make a genuine impact on the lives of survivors and help them rebuild their futures.
- Qualifications: Experience in supporting vulnerable individuals and strong leadership skills required.
The predicted salary is between 30868 - 30868 £ per year.
We are seeking an experienced and compassionate Domestic Abuse Refuge Manager to lead the delivery of a safe, high‑quality refuge service in Solihull for women and children affected by domestic abuse. This is an exciting opportunity to join a dedicated charity supporting survivors of domestic violence and abuse.
As Refuge Manager, you will oversee the day‑to‑day operation of a 24‑hour refuge, ensuring residents receive the practical, emotional, and advocacy support they need to rebuild their lives and move towards independence. The successful candidate will have strong leadership skills, extensive experience supporting victims and survivors of domestic abuse, and the ability to manage a busy service while maintaining high standards of safeguarding, support, and compliance.
Key Responsibilities- Service Management
- Lead the day‑to‑day operation of the refuge service.
- Provide effective line management, supervision, and support to staff.
- Ensure high standards of case management, safeguarding, and service delivery.
- Oversee complex cases involving child protection, adult safeguarding, and residents with multiple support needs.
- Maintain compliance with contractual requirements, policies, procedures, and quality standards.
- Participate in an out‑of‑hours management rota and respond to emergencies when required.
- Resident Support
- Ensure residents receive culturally sensitive, person‑centred support.
- Support women and children affected by domestic abuse, honour‑based abuse, forced marriage, and other forms of violence.
- Assist residents with housing, benefits, legal matters, education, employment, health services, and move‑on accommodation.
- Develop and oversee support plans, risk assessments, and safeguarding procedures.
- Work collaboratively with statutory and voluntary sector partners to achieve positive outcomes for residents.
- Staff Leadership
- Manage, motivate, and develop a team of support staff.
- Conduct regular supervision sessions, probation reviews, and performance management activities.
- Coordinate staff training and promote continuous professional development.
- Foster a culture of learning, best practice, and continuous service improvement.
- Administration and Compliance
- Maintain accurate records, reports, and monitoring data.
- Ensure confidentiality and information governance requirements are met.
- Monitor budgets, resources, and service performance.
- Produce reports and statistical information for management and funders.
- Health, Safety and Security
- Ensure the refuge remains safe, secure, and well‑maintained.
- Oversee health and safety compliance, incident reporting, and risk management.
- Monitor security systems and ensure safeguarding procedures are followed at all times.
- Relevant qualification or substantial experience working with vulnerable individuals, particularly survivors of domestic abuse.
- Significant experience supporting Black, Asian and Minority Ethnic (BAME) communities affected by domestic abuse, honour‑based abuse, or forced marriage.
- Previous management or supervisory experience within a refuge, domestic abuse, housing, social care, or support setting.
- Strong understanding of safeguarding, child protection, and domestic abuse legislation.
- Experience providing advice, advocacy, and support to vulnerable individuals.
- Excellent communication, report writing, administration, and IT skills.
- Ability to manage a varied and complex workload while working independently.
- Commitment to equality, diversity, and anti‑discriminatory practice.
- Enhanced DBS clearance.
- Full UK driving licence and access to a vehicle for work purposes.
- Experience working within the voluntary sector.
- Experience delivering training or presentations.
- Knowledge of complex issues including mental health, substance misuse, no recourse to public funds, honour‑based violence, forced marriage, and FGM.
- First Aid qualification.
- Ability to speak a community language in addition to English.
- Opportunity to make a genuine difference to the lives of women and children affected by domestic abuse.
- Supportive and dedicated team environment.
- Ongoing training and professional development.
- Meaningful and rewarding work within a respected charitable organisation.
Domestic Abuse Refuge Manager employer: Red Snapper Recruitment
Join a compassionate and dedicated charity in Solihull as a Domestic Abuse Refuge Manager, where you will lead a supportive team committed to making a genuine difference in the lives of women and children affected by domestic abuse. Enjoy a positive work culture that prioritises professional development and offers meaningful, rewarding employment, all while working in a safe and secure environment that values diversity and equality.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Refuge Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Red Snapper Recruitment.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Red Snapper Recruitment.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Red Snapper Recruitment.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Red Snapper Recruitment. Apply directly through us to stand out!
We think you need these skills to ace Domestic Abuse Refuge Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Red Snapper Recruitment. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Domestic Abuse Refuge Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Red Snapper Recruitment
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Red Snapper Recruitment. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
