At a Glance
- Tasks: Provide vital support and advocacy to individuals experiencing domestic abuse.
- Company: Join a compassionate team dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible hours, and the chance to make a real impact.
- Other info: Opportunity for continuous learning and professional development in a rewarding environment.
- Why this job: Be the first point of contact for those in need and empower survivors.
- Qualifications: Experience in domestic abuse support and strong communication skills required.
The predicted salary is between 12602 - 12602 £ per year.
Location: Coventry
Salary: £12,602 per annum
Hours: 18.5 hours per week
Contract: Permanent
Working Pattern: Saturday & Sunday: 10:00am - 1:00pm, Monday: 9:00am - 5:00pm, Wednesday: 12:00pm - 5:00pm
Make a Difference When It Matters Most
We are seeking a compassionate and experienced Helpline Practitioner to join our specialist Domestic Abuse Service. This is a rewarding opportunity to provide vital support, information and advocacy to individuals experiencing domestic abuse, forced marriage, honour-based abuse and other forms of gender-based violence. As the first point of contact for callers, you will offer a safe, confidential and non-judgemental service, helping victims and survivors explore their options, reduce risk and access the support they need.
Key Responsibilities
- Respond to helpline calls from victims, survivors, professionals and members of the public.
- Provide emotional support, practical advice and information in a calm, empathetic and empowering manner.
- Assess risk and identify appropriate support options for callers.
- Support both female and male victims aged 16 and over.
- Make referrals to specialist domestic abuse services, refuges, housing providers and other relevant agencies.
- Advocate on behalf of service users where appropriate.
- Maintain accurate and timely records using the case management system.
- Work closely with safeguarding agencies and respond appropriately to child and adult protection concerns.
- Contribute to service monitoring, evaluation and reporting requirements.
- Participate in team meetings, supervision sessions and ongoing professional development.
About You
We are looking for someone who has:
- A good standard of education.
- Experience working within domestic abuse, violence against women and girls, honour-based abuse, forced marriage or related support services.
- Strong knowledge of domestic abuse legislation, safeguarding and referral pathways.
- Excellent listening, communication and telephone support skills.
- Experience conducting risk assessments and supporting vulnerable individuals.
- Strong administration and record-keeping abilities.
- The ability to work independently and manage a varied workload in a sometimes challenging environment.
- A commitment to equality, diversity and anti-discriminatory practice.
Desirable Skills
Applications are particularly welcomed from candidates who can speak one or more community languages, including:
- Urdu
- Hindi
- Punjabi
- Gujarati
- Bengali
- Mirpuri
- Pashto
- Somali
- Other relevant community languages
What We're Looking For
- Empathetic, approachable and non-judgemental.
- Passionate about supporting survivors of abuse.
- Able to maintain professional boundaries and confidentiality.
- Committed to empowering individuals to make informed decisions about their own safety and future.
- Skilled at working collaboratively with partner agencies and professionals.
- Committed to continuous learning and professional development.
Additional Requirements
- Enhanced DBS check.
- Full UK driving licence and access to a vehicle for work purposes (desirable).
- Commitment to safeguarding and promoting the welfare of vulnerable adults and young people.
The Red Snapper Recruitment Group is an equal opportunities employer.
Helpline Practitioner in Coventry employer: Red Snapper Recruitment
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