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- Tasks: Provide 2nd line IT support and assist with technical projects.
- Company: Join a leading public safety recruitment specialist in a collaborative team.
- Benefits: Competitive pay, flexible hybrid working, and valuable experience.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real impact by supporting essential IT services and projects.
- Qualifications: Experience with Microsoft 365, strong troubleshooting skills, and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent.
Location: Bath (hybrid/onsite as required)
Pay Rate: £15.24 per hour
Hours: 30 hours per week
Contract: Temporary (approx. 2 month contract)
About the Role
We are seeking an experienced and proactive IT Support Engineer (2nd Line / Senior) to join our team on a short-term basis. This is a great opportunity to support a busy IT function, working alongside a collaborative team consisting of an IT Manager, Senior Engineer, IT Engineer, and Junior IT Engineer. You will play a key role in ensuring the smooth day‑to‑day running of IT services, supporting both internal staff and ongoing technical projects.
Key Responsibilities
- Provide 2nd line support and assist front‑line Support Engineers with ticket resolution
- Support staff with IT equipment, systems, and troubleshooting
- Manage user accounts, including creation and deactivation
- Assist with IT roll‑out projects and system implementations
- Support and maintain CCTV systems, including Hikvision
- Provide support to colleagues working remotely
About You
We are looking for someone who is hands‑on, reliable, and confident working in a fast‑paced environment. You should have:
- Experience with Microsoft 365, Intune, and Freshdesk
- Strong troubleshooting and technical support skills
- Experience supporting remote users
- Previous involvement in technical projects or system rollouts
- Knowledge or experience of CCTV systems (Hikvision desirable)
- Excellent communication skills and a collaborative approach
2Nd Line IT Support Engineer employer: Red Snapper Recruitment
Contact Detail:
Red Snapper Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at RSR. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and troubleshooting scenarios. We recommend practising common 2nd line support questions so you can showcase your expertise confidently.
✨Tip Number 3
Show off your collaborative spirit! During interviews, highlight your experience working with teams and supporting remote users. Employers love to see how well you can fit into their existing team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace 2Nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 2nd Line IT Support Engineer. Highlight your experience with Microsoft 365, Intune, and any relevant technical projects you've been involved in. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your hands-on experience and how you thrive in fast-paced environments. We love a good story, so make it engaging!
Show Off Your Troubleshooting Skills: In your application, don’t forget to showcase your troubleshooting skills. Give examples of how you've resolved issues in the past, especially with remote users or during system rollouts. We’re all about problem solvers here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Red Snapper Recruitment
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Intune, and Freshdesk. Be ready to discuss specific experiences where you've used these tools, as well as any troubleshooting scenarios you've encountered.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in the past. Think about times when you supported remote users or managed user accounts, and be ready to explain your thought process.
✨Familiarise Yourself with CCTV Systems
If you have experience with Hikvision or similar systems, make sure to highlight it. If not, do a bit of research so you can speak confidently about CCTV systems and their importance in IT support.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. This will show that you can collaborate effectively with both technical and non-technical colleagues.