Customer Experience Training Facilitator in City of London

Customer Experience Training Facilitator in City of London

City of London Temporary 70000 - 80000 £ / year (est.) No working from home possible
Red Snapper Recruitment | Public Safety

At a Glance

  • Tasks: Deliver engaging leadership training to diverse adult learners in a dynamic environment.
  • Company: Join a leading public safety recruitment specialist with a focus on transformation.
  • Benefits: Competitive daily rate, supportive team, and valuable experience on a high-profile programme.
  • Other info: Fully office-based role in Central London with excellent career growth opportunities.
  • Why this job: Make a real impact by developing leadership skills for thousands of frontline professionals.
  • Qualifications: Experience in training delivery and a Level 4 Certificate in Education & Training or equivalent.

The predicted salary is between 70000 - 80000 £ per year.

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent.

Location: Central London – Fully Office Based

Contract: Initial 6-Month Contract

Hours: Monday to Friday, 8:00am – 4:00pm

PAYE: £281.41 per day

We are recruiting experienced trainers and facilitators to deliver a large-scale leadership development programme for one of the UK's leading public sector organisations. This is an exciting opportunity to play a key role in delivering a structured leadership programme to thousands of frontline professionals, helping to develop leadership capability, embed organisational values, and support cultural change across the workforce.

If you're an engaging facilitator with experience delivering professional training, leadership development or behavioural learning, we'd love to hear from you.

The Leadership Academy is delivering a major leadership development programme to support organisational transformation across one of the UK's largest policing organisations. Over a six-month period, the programme will provide leadership training to approximately 30,000 police officers and staff, making it one of the largest leadership development initiatives of its kind.

Who Will You Be Training?

You'll deliver face-to-face training to a diverse range of learners, including:

  • Confidently facilitating learning with groups of adult professionals from a wide range of backgrounds and experience levels.

As a Leadership Academy Trainer, you'll deliver engaging, high-quality, face-to-face leadership training to mixed groups of operational staff and colleagues. Working as part of a professional training team, you'll facilitate structured one-day programmes, encourage participation, manage group discussions and create an inclusive learning environment where participants feel confident to contribute.

  • Deliver engaging, interactive leadership training sessions.
  • Facilitate one-day classroom-based learning programmes.
  • Deliver training consistently in line with agreed materials and quality standards.

The client is seeking confident facilitators who can comfortably lead groups throughout a full day of professional learning.

  • Extensive classroom-based training delivery experience.
  • Adult learning experience.
  • Experience delivering structured training programmes.
  • Level 4 Certificate in Education & Training (or equivalent training qualification).
  • Equivalent professional training qualifications and substantial delivery experience will also be considered.

Training capability, facilitation skills and learner engagement are far more important than policing knowledge.

This is a fully office-based position. Training will primarily take place at a central London venue, although there may occasionally be delivery at other London locations during the programme.

  • Deliver training consistently to agreed quality standards.
  • Participate in quality assurance observations and performance reviews.
  • Follow all organisational policies and procedures throughout the assignment.

Training will not take place on:

  • UK Bank Holidays
  • Christmas Break: 21 December 2026 – 1 January 2027

Excellent day rates. Join a supportive team of experienced facilitators. Gain experience on a high-profile transformation programme. Work alongside a large network of professional trainers over a six-month assignment.

Applications are now open for September 2026 starts. We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

Red Snapper Recruitment | Public Safety

Contact Details:

Red Snapper Recruitment | Public Safety Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Customer Experience Training Facilitator in City of London

Engage with Local Education Communities

Get involved with local adult education networks or associations; they can be goldmines for hearing about temporary roles. Join groups on Facebook or LinkedIn focused on adult continuing education, and don’t be shy to contribute—share your insights, and someone might just think of you when they hear about an opening!

Leverage Adult Learning Conferences

Look out for workshops and conferences specifically for adult educators. These are fantastic places to meet potential employers face-to-face and demonstrate your passion for the field. Plus, networking with other educators can lead to unexpected temp positions — you never know who’s looking for a helping hand!

Tap into Universities’ Career Services

If you’re near any universities offering adult education programmes, don’t forget to check out their career services. They often have job boards specifically for temporary roles and can connect you with alumni working in adult education. It’s like having a secret weapon in your job search!

Apply Directly Through Us

Don’t forget to apply directly through our website at Red Snapper Recruitment | Public Safety! We’re constantly on the lookout for passionate individuals like you to join us in the adult continuing education sector. Keep checking for new temp opportunities and put your best foot forward—we can't wait to see your application!

We think you need these skills to ace Customer Experience Training Facilitator in City of London

Facilitation Skills
Leadership Development
Adult Learning Experience
Classroom-Based Training Delivery
Engagement Techniques
Group Discussion Management
Inclusive Learning Environment Creation

Some tips for your application 🫡

Highlight Your Experience in Adult Education:When putting together your application for the Customer Experience Training Facilitator at Red Snapper Recruitment | Public Safety, we want to see your experience in adult education really shine through. If you’ve worked with adult learners in any capacity, whether it’s teaching, tutoring, or even facilitating workshops, make sure to include specific examples in your CV and cover letter.

Focus on Adaptability and Communication Skills:In adult continuing education, communication is key. Tailor your application to show how adaptable you are in engaging diverse groups. Provide examples of how you've adjusted your teaching methods to accommodate different learning styles or backgrounds — it can really set you apart from other candidates!

Emphasise Your Availability and Flexibility:Since this is a temporary role, make it clear in your application when you’re available to start and how flexible you can be with your hours. Employers love candidates who can jump in easily! A brief note about your scheduling can work wonders in your cover letter.

Showcase Relevant Certifications or Training:If you've got any certificates in adult education, teaching, or even specialised training relevant to the course offerings at Red Snapper Recruitment | Public Safety, be sure to list them in your CV. This can boost your credibility and demonstrate your commitment to the field, making your application more appealing.

How to prepare for a job interview at Red Snapper Recruitment | Public Safety

Showcase Your Passion for Lifelong Learning

In the field of adult continuing education, it's crucial to convey your passion for lifelong learning and professional development. Share experiences from your own educational journey and how they’ve shaped your view on adult learning—this makes you relatable and can impress Red Snapper Recruitment | Public Safety.

Focus on Communication Skills

Teaching adults requires a particular set of communication skills. Brush up on your ability to explain concepts clearly and adapt your communication style to different learning levels. Be ready to demonstrate how you’ve handled diverse student groups or adapted materials in previous experiences.

Prepare Your Portfolio

For a temporary role, having a portfolio that demonstrates your teaching materials and approaches can really set you apart. Bring examples of curriculum plans, lesson outlines, or feedback from previous students to show how you can effectively engage learners at Red Snapper Recruitment | Public Safety.

Highlight Your Flexibility and Adaptability

Given that this is a temporary position, it’s vital to express your adaptability. Discuss how you’ve successfully stepped into roles or projects at short notice. This shows that you’re ready to hit the ground running and can adjust your teaching methods to suit different contexts and students.