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- Tasks: Lead and support vulnerable individuals in a safe, empowering environment.
- Company: Specialist charity focused on trauma-informed support for victims of abuse.
- Benefits: Generous leave, pension contributions, training opportunities, and wellbeing support.
- Why this job: Make a real difference in the lives of those recovering from trauma.
- Qualifications: Experience in health & social care, advocacy, and working with vulnerable people.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 25800 - 30300 £ per year.
Location: Sandwell. This role will widen across the Black Country as additional accommodation provision is developed.
Salary: £28,861.56 - £33,786 (dependent on experience)
Hours: 37.5 hours per week, Monday-Friday 9am-5pm
Contract: Full-time
Reporting to: Accommodation Services Manager
Travel: Required - must have access to own vehicle
Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female.
About the Organisation:
We are a specialist charity providing trauma-informed support to victims and survivors of domestic abuse, modern slavery and other forms of violence and exploitation. Our accommodation services offer safe, supportive environments where women, children and, in some provisions, male victims can recover, rebuild confidence and move towards independence.
Our Accommodation Services Directorate manages a growing portfolio of refuge and dispersed accommodation, including:
- 24-hour refuge accommodation for women and children
- Dispersed domestic abuse accommodation (HMOs, flats and houses)
- Resettlement support following departure from accommodation
- Safehouse and dispersed accommodation for victims of modern slavery
- Access to counselling, community-based support and specialist advocacy services
Due to continued expansion, we are recruiting a Senior Accommodation Support Worker to provide leadership, oversight and high-quality direct support within our refuge services.
The Role:
The Senior Accommodation Support Worker will be based within domestic abuse accommodation services but may be required to support other accommodation-based services where necessary. This is both a leadership and frontline role. You will supervise intervention/support workers (non-case holding), oversee the quality of support delivered to residents and their children, and ensure a safe, empathetic and empowering environment that promotes independence and recovery. You will also ensure contractual targets and KPIs are met while maintaining high standards of safeguarding, health & safety and service delivery.
Key Responsibilities:
Leadership & Oversight:- Provide direct line management, supervision and guidance to allocated staff, students and volunteers
- Support staff to develop high-quality, evidence-based support plans
- Oversee referral decisions, risk assessments and allocation of accommodation
- Ensure performance targets and contractual requirements are achieved
- Manage staff rotas to ensure safe and consistent staffing levels
- Support induction, training and ongoing development of the team
- Ensure residents with complex and high-risk needs receive consistent emotional and practical support
- Maintain direct engagement with residents to understand their experiences and ensure needs are met
- Support residents to understand licence agreements, rent/service charges and partner agency roles
- Lead and coordinate group interventions and recovery-focused programmes
- Advocate for residents' rights with housing, legal, health and welfare agencies
- Oversee safe case closure, ensuring safeguarding actions and documentation are complete
- Ensure the safety and security of accommodation sites
- Monitor health & safety standards and report concerns appropriately
- Respond to and resolve conflicts within accommodation settings
- Work collaboratively with finance colleagues to monitor rent collection and housing benefit processes
- Maintain accurate records across all required systems and databases
About You:
Essential:- Level 3 qualification (or equivalent experience) in a relevant field (e.g. health & social care, housing, community work)
- Experience undertaking risk and needs assessments and developing support plans
- Experience working with vulnerable people with complex or multiple disadvantages
- Experience of advocacy
- Experience of meeting targets within a structured service environment
- Strong knowledge of domestic abuse and the barriers faced by victims
- Understanding of safeguarding, risk management and safety planning
- Excellent communication and partnership-building skills
- Ability to supervise or support staff, students or volunteers
- Strong organisational skills and ability to manage competing demands
- Confident using Microsoft Office and data recording systems
- Full UK driving licence with access to a vehicle
- Eligible to work in the UK
- Participation in an on-call rota
- Occasional evening/weekend work where required
- Travel across accommodation sites, with flexibility to support additional services
- 25 days annual leave (pro rata) plus bank holidays
- 1 Wellbeing Day (pro rata)
- Annual leave buy-back scheme
- 5% employer pension contribution
- Mileage allowance
- Time off in lieu (TOIL) for overtime
- Employee Assistance Programme
- Access to group clinical supervision (BACP-trained counsellor)
- Training and development opportunities
- Bi-annual staff away days
- Regular internal staff newsletter
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Senior Accommodation Support Worker employer: Red Snapper Recruitment Limited
Contact Detail:
Red Snapper Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Accommodation Support Worker
✨Tip Number 1
Network like a pro! Reach out to your connections in the public safety and accommodation sectors. Attend local events or online webinars to meet people who can help you get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission of supporting victims and survivors. Show them you're passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and support roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Accommodation Support Worker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Accommodation Support Worker role. Highlight your relevant experience in supporting vulnerable individuals and any leadership roles you've held. We want to see how your skills align with our mission!
Showcase Your Passion: Let your enthusiasm for helping victims of domestic abuse and modern slavery shine through in your application. Share personal experiences or motivations that drive you to work in this field. We love seeing genuine passion for what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Red Snapper Recruitment Limited
✨Know Your Stuff
Make sure you understand the role of a Senior Accommodation Support Worker inside out. Familiarise yourself with the key responsibilities, especially around leadership and resident support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience with vulnerable individuals and your ability to manage complex situations. Highlight any advocacy work you've done and how you've met targets in structured environments. This will make your application stand out.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the organisation's approach to supporting residents or how they measure success in their services. This shows that you're engaged and thinking critically about how you can contribute.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The role requires empathy and strong communication skills, so being genuine will help the interviewers see how you'd fit into their team and culture.