Quality Management Administrator

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Training & Quality Assistant (Temporary)

Location: Netley (Hybrid 3 in office, 2 at home)

Contract: Temporary (5-6 months)

Hours: 37 hours per week, Monday-Friday

Hourly Rate: 14.10 (PAYE)

Start Date: ASAP

About the Role

An exciting temporary opportunity has arisen for a Quality Management Administrator to join Forensic Services within Hampshire and Isle of Wight. This role plays a vital part in supporting quality management systems and coordinating training activity across forensic services. You will be confident working with a wide range of stakeholders, highly organised, and comfortable managing multiple administrative tasks in a fast‑paced, regulated environment.

Key Responsibilities

• Manage and support the Quality Management internal audit schedule, including monitoring Non‑Conforming Work (NCW), proficiency schemes, and other quality‑related administration.
• Accurately update and maintain procedures within required deadlines.
• Provide comprehensive administrative support, including diary management, ordering stationery and equipment, booking meeting rooms, and taking minutes.
• Confidently use forensic IT systems, maintaining spreadsheets, databases, filing systems, and entering data accurately.
• Produce and provide management information as required.
• Support forensic units with ad‑hoc administrative tasks as needed.
• Support and manage software databases across Forensic Services and partner organisations.
• Coordinate forensic training schedules to support Continued Professional Development (CPD).
• Schedule and coordinate classroom training, maintain attendance records, collate evaluations, and report on training data.
• Manage training materials in line with regulatory requirements.
• Maintain training tracking systems, monitor completion, and issue communications and certifications.
• Coordinate trainer and assessor meetings.
• Greet visitors and support accommodation and joining arrangements where required.

Essential Skills & Experience

• Strong administrative skills with excellent attention to detail.
• Confident IT user with experience of Microsoft Word, Excel, PowerPoint (or similar).
• Highly organised with the ability to manage competing priorities.
• Confident communicator, able to liaise with staff across forensic services.
• Educated to QCF Level 2 (or equivalent experience).
• Proven keyboard skills or formal keyboarding qualification.
• Able to work independently and use initiative.

Desirable

• Understanding of quality management systems or processes.
• Experience within a forensic, police, or scientific services environment.
• Experience supporting training or learning environments.
• Forensic Science or Quality Systems qualification.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us. We have a "Refer A Friend" bonus scheme and will reward you with retail vouchers for successful referrals who are not already known to us. The Red Snapper Recruitment Group is an equal opportunities employer.