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- Tasks: Support residents in temporary accommodation and help them transition to secure housing.
- Company: Join Red Snapper Recruitment, a leading agency connecting professionals with housing providers across the UK.
- Benefits: Enjoy a competitive salary of £12.60 per hour and gain valuable experience in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic, community-focused role.
- Qualifications: Experience in customer service, especially in housing, is preferred; empathy and strong communication skills are essential.
- Other info: This is a temporary full-time position based in Birmingham, lasting four months initially.
Red Snapper Recruitment are recruiting a housing needs officer for a client of ours based in Birmingham. The purpose of this role is to deliver a responsive and customer focused temporary accommodation (TA) tenancy support service that enables residents to sustain their homeless centre tenancy and successfully move on into suitable secured accommodation.
Contract type: Temporary, four months initially
Hours: Full-time, 37.5 hours per week
Salary: £12.60 per hour PAYE
Main duties and responsibilities:
- Deliver a high-quality tenancy support service to residents and effectively respond to the changing needs of customers and legislation.
- Issue licence agreements, deliver resident inductions and facilitate resident group meetings.
- Help residents to build support networks and engage in relevant local community activities.
- Ensure residents promptly access support identified in their Personal Housing and TA Move On plans. Make referrals to support agencies and build confidence in customers to effectively manage their expenditure and maximise their income and independence.
- Process housing benefit/DHP claim forms to minimise the risk of rent arrears and bad debt. Promptly liaise with TA Finance Officers to determine best course of action in dealing with non-payment of TA rent and service charge.
- Monitor and accurately record income received. Ensure any income collected is received within agreed procedures and targets.
- Follow service procedures when issuing and recording warnings for minor breaches in tenancy. Immediately report serious breaches of tenancy to your line manager and the resident's caseworker. Attend court evictions where required.
- Ensure discharge of interim duty and notice to vacate decisions are made in accordance with relevant homelessness legislation and service policies.
- Support the service to compile TA suitability review paperwork and case bundles for court proceedings.
Person Specification:
- Experience of working in a customer service environment (preferably within a housing context).
- Experience of working in a frontline service role, delivering services to customers with vulnerabilities and multiple complex needs.
- Experience of delivering tenancy support to customers.
- Experience of working in a multi-disciplinary environment that is driven by strict and demanding deadlines.
- Experience of responding to complex and sensitive situations displaying empathy and diplomacy.
- Experience of working closely with communities, partners and other stakeholders.
- Experience in following administrative procedures and maintaining accurate records and compiling basic correspondence.
- Knowledge of Landlord & Tenant legislation and building Health & Safety requirements.
- Good knowledge of welfare benefits, relevant Homelessness and Housing legislation.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Housing Needs Officer employer: Red Snapper Recruitment Limited
Contact Detail:
Red Snapper Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Needs Officer
✨Tip Number 1
Familiarise yourself with the latest homelessness legislation and housing policies. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in temporary accommodation services. Attend local community events or workshops to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare for potential interview questions by reflecting on your experiences in customer service and how you've handled complex situations. Be ready to share specific examples that highlight your empathy and problem-solving skills.
✨Tip Number 4
Research Red Snapper Recruitment and their approach to housing needs. Understanding their values and mission can help you align your responses during the interview, showing that you're a great fit for their team.
We think you need these skills to ace Housing Needs Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Needs Officer. Tailor your application to highlight relevant experience in customer service, tenancy support, and working with vulnerable individuals.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in frontline services, particularly in housing contexts. Provide specific examples of how you've successfully supported customers with complex needs and adhered to administrative procedures.
Showcase Your Skills: Demonstrate your knowledge of landlord and tenant legislation, welfare benefits, and homelessness laws. Mention any relevant training or certifications that showcase your expertise in these areas.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the job role. Use this opportunity to express your passion for helping others and your commitment to delivering high-quality tenancy support services.
How to prepare for a job interview at Red Snapper Recruitment Limited
✨Showcase Your Customer Service Skills
As a Housing Needs Officer, you'll be working closely with residents. Highlight your experience in customer service, especially in handling vulnerable individuals. Share specific examples of how you've successfully supported customers in the past.
✨Demonstrate Knowledge of Legislation
Familiarise yourself with relevant homelessness and housing legislation, as well as landlord and tenant rights. Be prepared to discuss how this knowledge can help you navigate complex situations and support residents effectively.
✨Emphasise Empathy and Diplomacy
This role requires sensitivity and understanding. Prepare to discuss instances where you've had to handle complex or sensitive situations with empathy. Show that you can maintain professionalism while being supportive.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential challenges you might face in the role and how you would address them, particularly regarding tenancy support and community engagement.
