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- Tasks: Support victims of domestic violence via a helpline, providing emotional and practical assistance.
- Company: Join Red Snapper Recruitment, a leader in public safety and housing recruitment.
- Benefits: Enjoy remote work options and a flexible part-time schedule across four days.
- Why this job: Make a real difference in people's lives while working in a supportive and empathetic environment.
- Qualifications: Must have 2+ years experience in supporting victims of abuse and strong communication skills.
- Other info: Fluency in languages like Urdu or Punjabi is a plus; enhanced DBS clearance required.
The predicted salary is between 20436 - 30654 £ per year.
Red Snapper Recruitment are seeking Helpline Support Workers to join our committed and empathetic client delivering vital frontline support to victims and survivors of Domestic Violence and Abuse (DVA), including Forced Marriage (FM) and Honour-Based Abuse (HBA), via Coventry\’s Safe to Talk Helpline.
Please note the succesful candidate must be fluent in languages such as Urdu, Punjabi, Bengali, Hindi, Farsi, Pashto or Somali.
Location: Coventry
- 25,545 (pro rata)
- 18.5 hours per week (part time) across 4 days;
- Monday 08.30am-5.30pm
- Wednesday 12-5pm
- Saturday and Sunday 9am-1pm (Remote)
- Permanent
About the Role
As a Helpline Support Worker, you will be the first point of contact for individuals-women and men aged 16+-experiencing or at risk of all forms of abuse. You will provide a calm, sensitive and non-judgmental listening ear, helping callers explore their options and make empowered decisions. You\’ll also assist professionals with advice and referrals, advocate on behalf of service users, and ensure timely and accurate recording of all contacts.
Key Responsibilities
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Answer helpline calls on a rota, offering high-quality emotional and practical support.
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Assess risk and needs to signpost and refer callers to appropriate services including housing, safeguarding and legal advice.
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Provide trauma-informed advocacy and support in line with safeguarding protocols.
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Work collaboratively with statutory and voluntary agencies to improve outcomes for service users.
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Maintain accurate case records and contribute to data monitoring and evaluation.
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Uphold values of equity, anti-racism, and cultural sensitivity in all aspects of the work.
Essential Skills and Experience
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Minimum 2 years\’ experience supporting victims of DVA, FM, HBA, or related abuse.
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Strong understanding of safeguarding processes and risk management.
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Excellent interpersonal and telephone communication skills.
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Ability to maintain professional boundaries and work calmly under pressure.
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Knowledge of support systems around housing, benefits, and legal protections for survivors.
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IT proficiency and ability to accurately record case notes and referrals.
Desirable
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Ability to speak additional languages such as Urdu, Punjabi, Bengali, Hindi, Farsi, Pashto or Somali.
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Experience supervising volunteers or students.
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Qualifications in counselling or helpline work.
Personal Attributes
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Empathic, non-judgmental and resilient.
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Committed to anti-discriminatory and anti-racist practice.
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Flexible and willing to work as part of a rota, including evenings/weekends.
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Commitment to the empowerment and safety of marginalised communities.
Additional Requirements
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Enhanced DBS clearance (required prior to appointment).
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Driving licence and access to a vehicle is desirable.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.
Red Snapper Recruitment is a member of the Red Snapper Group.
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Helpline Practitioner employer: Red Snapper Recruitment Limited
Contact Detail:
Red Snapper Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Practitioner
✨Tip Number 1
Familiarise yourself with the specific challenges faced by victims of domestic violence and abuse. Understanding their experiences will help you connect better during interviews and demonstrate your empathy and commitment to supporting them.
✨Tip Number 2
Brush up on your knowledge of safeguarding processes and risk management. Being able to discuss these topics confidently in an interview will show that you're prepared for the responsibilities of the role.
✨Tip Number 3
If you speak any of the desired languages, be sure to highlight this in conversations with recruiters. Your language skills can significantly enhance your candidacy, especially in a role that requires effective communication with diverse communities.
✨Tip Number 4
Network with professionals already working in the field of domestic violence support. They can provide insights into the role and may even refer you to opportunities, increasing your chances of landing the job.
We think you need these skills to ace Helpline Practitioner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Helpline Practitioner. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: Emphasise your experience supporting victims of Domestic Violence and Abuse, including any specific roles or situations where you provided emotional support or advocacy. Use concrete examples to demonstrate your skills.
Showcase Language Skills: If you are fluent in any of the required languages such as Urdu, Punjabi, Bengali, Hindi, Farsi, Pashto, or Somali, make sure to mention this prominently in your CV and cover letter, as it is a key requirement for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your empathy and commitment to supporting marginalised communities. Discuss your understanding of safeguarding processes and how you can contribute to the team’s mission.
How to prepare for a job interview at Red Snapper Recruitment Limited
✨Show Empathy and Understanding
As a Helpline Practitioner, it's crucial to demonstrate your ability to empathise with callers. Share examples from your past experiences where you provided support to victims of domestic violence or similar situations, highlighting your non-judgmental approach.
✨Highlight Language Skills
If you speak any of the required languages such as Urdu, Punjabi, or Hindi, make sure to mention this during the interview. Being multilingual can significantly enhance your ability to connect with diverse callers and provide effective support.
✨Discuss Your Knowledge of Safeguarding
Prepare to discuss your understanding of safeguarding processes and risk management. Be ready to explain how you've applied this knowledge in previous roles, especially in high-pressure situations.
✨Demonstrate Flexibility and Teamwork
Since the role involves working on a rota, emphasise your flexibility and willingness to work evenings and weekends. Share examples of how you've successfully collaborated with teams or supported colleagues in challenging environments.