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- Tasks: Handle complaints and improve service delivery for a UK Police Force.
- Company: Join a dedicated team within a respected UK Police Force.
- Benefits: Competitive pay at £19.19 per hour and potential contract extension.
- Why this job: Make a real difference in community trust and service recovery.
- Qualifications: Strong communication skills and knowledge of policing processes required.
- Other info: Office-based role in Central Birmingham with opportunities for personal growth.
The predicted salary is between 15 - 23 £ per hour.
RSR are currently recruiting a Complaints and Service Recovery Case Worker to work on a 6-month contract with possible extension.
The role will be based with a UK Police Force, and so applicants must undergo national security checks.
The role is office based and hours of work are Monday to Friday in Central Birmingham.
The rate of pay will be £19.19 per hour (PAYE).
Role overview:
The Service Recovery role is to handle complaints quickly, in a reasonable and proportionate manner, identifying areas of learning and development to enable WMP to improve to offer the best possible service to the public.
Main Responsibilities:
- Analyse complaints and communicate with members of the public to understand their dissatisfaction with WMP service.
- Scope complaints and conduct matters objectively in accordance with complaints and misconduct legislation, ensuring evidence is secured and preserved.
- Identify risk and vulnerabilities and ensure policy and process is followed to ensure risk is mitigated and safeguarding is in place.
- Ensure relevant scoping and information is documented on electronic systems accurately to assist the integrity of data and support data abstraction.
- Using effective communication skills and initiative you will identify the best means of resolution to assist the Appropriate Authority in an informed decision of how the complaint should be handled.
- Complete relevant legislative correspondence precisely and with professionalism which will withstand scrutiny, ensuring relevant policing powers and legislation is referenced to support outcomes provided.
- Ensure any relevant learning, be it individual or organisational is identified and actioned to assist improve confidence in the communities we serve.
- Offer resilience to the Investigation Team in relation to supporting the smooth running of Post Incident Procedures, supporting arrest and execution of search warrants when required.
- Offer resilience across PSD where needs require, carrying out any other duties commensurate to the role.
Essential Skills:
- Communication skills to include accurate record keeping and writing of letters with confidence, ensuring policy decisions are recorded.
- Strong decision making supported by the NDM (and within WMP of THRIVE+).
- Able to demonstrate an extensive knowledge of policing processes, powers, policy and legislation.
- Proven and demonstrable commitment to fairness, diversity and inclusion.
- Current experience of using and exploring policing systems.
- Able to demonstrate a robust but professional approach to challenging conversations but also show empathy and understanding to victims of crime.
- Ability to work to tight deadlines whilst managing a high workload, demonstrating a high level of motivation and commitment to improving public and trust confidence.
- Must be willing to undergo and pass relevant vetting requirements to MV level.
Please apply now if you would like to be considered.
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed.
Complaints and Service Recovery Case Worker in Birmingham employer: Red Snapper Recruitment Limited
Contact Detail:
Red Snapper Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Service Recovery Case Worker in Birmingham
✨Tip Number 1
Get to know the company! Research the UK Police Force and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. Since this role involves handling complaints, being able to articulate your thoughts clearly and empathetically is key. Try role-playing with a friend to get comfortable!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and might even give you a heads-up about the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Complaints and Service Recovery Case Worker in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints and Service Recovery Case Worker role. Highlight your communication skills and experience with complaints handling, as these are key to impressing us!
Showcase Your Decision-Making Skills: In your application, give examples of how you've made tough decisions in the past. We want to see that you can handle challenging situations with confidence and professionalism.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. This will help us understand your points quickly and easily, which is crucial for a role focused on effective communication.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application easier for both of us.
How to prepare for a job interview at Red Snapper Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of policing processes, powers, and legislation. This role requires a solid understanding of how complaints are handled within the police force, so be prepared to discuss relevant policies and demonstrate your expertise.
✨Showcase Your Communication Skills
Since this position involves a lot of communication with the public, practice articulating your thoughts clearly and professionally. Think about examples where you've successfully resolved conflicts or handled challenging conversations, as these will highlight your ability to empathise while maintaining professionalism.
✨Demonstrate Decision-Making Ability
Be ready to discuss how you approach decision-making, especially in high-pressure situations. Use the NDM framework to explain your thought process and how you ensure fairness and inclusion in your decisions. This will show that you can handle the responsibilities of the role effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential complaints you might encounter and how you would handle them. This will not only demonstrate your problem-solving skills but also your ability to think on your feet and apply your knowledge in real-world situations.
