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- Tasks: Provide 2nd line IT support and assist with technical projects in a collaborative team.
- Company: Join RSR, a leader in public safety and enterprise security recruitment.
- Benefits: Earn £15.24 per hour with flexible hybrid working options.
- Why this job: Gain hands-on experience in a fast-paced IT environment while supporting vital services.
- Qualifications: Experience with Microsoft 365, strong troubleshooting skills, and excellent communication.
- Other info: Opportunity for career growth and a chance to refer friends for rewards.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bath (hybrid/onsite as required)
Pay Rate: £15.24 per hour
Hours: 30 hours per week
Contract: Temporary (approx. 2 month contract)
About the Role
We are seeking an experienced and proactive IT Support Engineer (2nd Line / Senior) to join our team on a short-term basis. This is a great opportunity to support a busy IT function, working alongside a collaborative team consisting of an IT Manager, Senior Engineer, IT Engineer, and Junior IT Engineer. You will play a key role in ensuring the smooth day-to-day running of IT services, supporting both internal staff and ongoing technical projects.
Key Responsibilities
- Provide 2nd line support and assist front-line Support Engineers with ticket resolution
- Support staff with IT equipment, systems, and troubleshooting
- Manage user accounts, including creation and deactivation
- Assist with IT roll-out projects and system implementations
- Support and maintain CCTV systems, including Hikvision
- Provide support to colleagues working remotely
About You
We are looking for someone who is hands-on, reliable, and confident working in a fast-paced environment. You should have:
- Experience with Microsoft 365, Intune, and Freshdesk
- Strong troubleshooting and technical support skills
- Experience supporting remote users
- Previous involvement in technical projects or system rollouts
- Knowledge or experience of CCTV systems (Hikvision desirable)
- Excellent communication skills and a collaborative approach
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
2nd Line IT Support Engineer in Bath employer: Red Snapper Recruitment Limited
Contact Detail:
Red Snapper Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in public safety or enterprise security. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and troubleshooting techniques. We all know that confidence is key, so practice common interview questions related to 2nd line support and be ready to showcase your experience with Microsoft 365 and CCTV systems.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to remind them of your skills and how you’d fit into their team.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’re always looking for talented individuals like you, and applying directly helps us keep track of your application. Plus, you might just find other roles that suit your skills perfectly!
We think you need these skills to ace 2nd Line IT Support Engineer in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Intune, and any relevant technical projects. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your hands-on experience and how you thrive in fast-paced environments – we love that!
Show Off Your Communication Skills: Since this role involves supporting both internal staff and remote users, make sure to highlight your excellent communication skills in your application. We value collaboration, so let us know how you work well with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Red Snapper Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Freshdesk. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you're not just familiar with the tools but can also use them effectively in a real-world setting.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll need to communicate clearly with both technical and non-technical staff. Practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like supporting remote users or managing user accounts. Think of examples from your past experience where you successfully navigated similar challenges, and be ready to share those stories.
✨Familiarise Yourself with CCTV Systems
If you have experience with CCTV systems, especially Hikvision, make sure to highlight it. If not, do a bit of research beforehand. Being able to discuss how you would support and maintain these systems could set you apart from other candidates.