At a Glance
- Tasks: Be the first point of contact for customers, resolving enquiries with empathy and professionalism.
- Company: Join a leading public safety recruitment specialist with a focus on customer service.
- Benefits: Earn £15.60 per hour, with potential for a permanent role and competitive salary.
- Other info: Dynamic work environment with opportunities for career growth and a supportive team.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 15.6 - 15.6 £ per hour.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
We are currently recruiting five Customer Service Resolution Officers to join a busy and customer-focused contact centre based in Stafford. This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and enjoy resolving customer enquiries efficiently and professionally.
This is a full-time, office-based temporary role with the potential to become permanent for successful candidates. Applicants must be available to attend a Microsoft Teams interview on Thursday 30 July and be able to start on Monday 3 August 2026.
The Role
As a Customer Service Resolution Officer, you will be the first point of contact for customers, delivering an outstanding service across multiple communication channels. You'll take ownership of customer enquiries, aiming to resolve issues at the first point of contact while providing an empathetic and professional experience.
You'll work closely with internal teams to ensure repairs, maintenance requests and customer concerns are handled efficiently, while identifying opportunities to improve services and customer satisfaction.
Key Responsibilities
- Provide a high-quality first contact resolution service via telephone and other communication channels.
- Handle a wide range of customer enquiries professionally and empathetically.
- Accurately record customer interactions and ensure all follow-up actions are completed.
- Schedule repairs and appointments while coordinating with operational teams.
- Support the delivery of same-day repairs and other housing-related services.
- Recognise and escalate safeguarding concerns, vulnerable customers and urgent issues where appropriate.
- Identify and log customer complaints in line with company procedures.
- Work within service level agreements and quality standards to deliver excellent customer service.
- Assist with administrative duties during quieter periods.
- Ensure GDPR and data protection procedures are always followed.
What We're Looking For
Essential
- Previous experience in a customer service environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability with a calm and patient approach.
- Ability to handle challenging or sensitive conversations professionally.
- Experience managing multiple tasks in a fast-paced environment.
- Good IT skills with the ability to learn new systems quickly.
- A genuine customer-first attitude and positive approach.
Desirable
- Previous contact centre experience.
- Experience within housing, repairs or maintenance services.
- Understanding of the needs of vulnerable or diverse customers.
Working Hours
Temporary Contract Monday to Thursday: 8:30am – 5:00pm Friday: 8:30am – 4:00pm Should the role become permanent, working hours will be based on a rota covering 8:00am to 8:00pm, seven days a week, while remaining 36 hours per week.
If you're an experienced customer service professional looking for your next opportunity and enjoy resolving problems while delivering an excellent customer experience, we'd love to hear from you.
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Customer Service Representative in Stafford employer: Red Snapper Recruitment | Housing
At RSR, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in Stafford. Our commitment to employee growth is reflected in our potential for permanent roles and ongoing training opportunities, while our customer-first culture ensures that every team member feels valued and empowered to make a difference. Join us to be part of a dedicated team that prioritises public safety and delivers exceptional service to our community.
Contact Details:
Red Snapper Recruitment | Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Stafford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Red Snapper Recruitment | Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Red Snapper Recruitment | Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative in Stafford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Red Snapper Recruitment | Housing.
How to prepare for a job interview at Red Snapper Recruitment | Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Red Snapper Recruitment | Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Red Snapper Recruitment | Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
