At a Glance
- Tasks: Provide top-notch IT support and contribute to exciting digital transformation projects.
- Company: Join a forward-thinking public safety recruitment specialist with a collaborative culture.
- Benefits: Enjoy a 4-day work week, generous holiday allowance, and hybrid working options.
- Other info: Be part of a team driving meaningful change in the digital landscape.
- Why this job: Make a real impact in a dynamic team while developing your IT skills.
- Qualifications: Relevant ICT qualification or equivalent experience in IT support.
The predicted salary is between 29171 - 29171 € per year.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
ICT Service Desk Analyst
Gosforth Business Park, Newcastle (Hybrid – 2–3 days in office)
Permanent
Salary: £29,171 per annum
37 hours per week (4 days, rota working days are 8am–6pm)
26 days holiday plus your birthday off, rising to 31 days after 3 years’ service
About the Role
We’re looking for an ICT Service Desk Analyst to join a dynamic and forward-thinking digital services team. This role is central to delivering high-quality, customer-focused IT support while contributing to ongoing digital transformation initiatives. You’ll provide frontline support across a wide range of technology services, ensuring systems are reliable, accessible, and meet the needs of users across the organisation.
Key Responsibilities
- Service Delivery & Support
- Provide 1st and 2nd line IT support during business hours
- Diagnose, troubleshoot and resolve incidents, escalating where necessary
- Fulfil routine service requests and implement approved changes
- Support problem management by identifying and helping resolve recurring issues
- Maintain accurate records of end-user devices and assets
- Provide onsite support as required
- Technical & Project Support
- Assist with end-user computing, networking, and infrastructure support
- Contribute to IT projects and digital transformation initiatives
- Support deployment and configuration of hardware and mobile technologies
- Assist with disaster recovery and business continuity planning
- Team & Collaboration
- Work collaboratively within the ICT team to deliver excellent service
- Support colleagues across different technical areas when needed
- Contribute to a positive, high-performing team culture
- Continuous Improvement
- Help drive service improvements and operational efficiency
- Ensure compliance with policies, procedures, and data protection standards
- Promote innovation and contribute to an agile, improvement-focused environment
About You
Experience & Qualifications
- Relevant ICT qualification (or equivalent experience)
- Experience working in a service desk or IT support environment
- Experience working collaboratively within a team
Knowledge
- Understanding of incident, problem, and change management processes
- Aware of IT systems, infrastructure, and support environments
- Understanding of data protection and IT governance (desirable)
Skills
- Strong problem-solving and decision-making ability
- Ability to manage workload and meet service level targets
- Good communication and interpersonal skills
- Comfortable working with a range of technologies in a modern IT environment
Personal Attributes
- Customer-focused with a proactive approach
- Reliable, resilient, and able to work under pressure
- Collaborative and supportive team player
- Committed to inclusion, innovation, and continuous improvement
Why Join?
- Work a 4-day week
- Hybrid working for better work-life balance
- Generous holiday allowance that grows with service
- Opportunity to develop your skills across a broad IT environment
- Be part of a team driving meaningful digital transformation
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Service Desk Analyst employer: Red Snapper Recruitment | Housing
At RSR, we pride ourselves on being an excellent employer, offering a hybrid working model that promotes a healthy work-life balance while allowing our ICT Service Desk Analysts to thrive in a dynamic and supportive environment. With a generous holiday allowance that increases with service, opportunities for skill development, and a commitment to continuous improvement, we empower our employees to contribute to meaningful digital transformation initiatives within the public safety sector. Join us at our Gosforth Business Park location and be part of a collaborative team dedicated to delivering high-quality IT support.
Contact Detail:
Red Snapper Recruitment | Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common service desk scenarios. Think about how you’d handle tricky customer interactions or technical issues. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be ready to discuss them. We love seeing how you’ve tackled challenges and contributed to team success in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who fit our culture.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight relevant experience and skills that match the job description, like your IT support background and problem-solving abilities. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Team Spirit:Since collaboration is key in our team, make sure to mention any experiences where you've worked well with others. Whether it's supporting colleagues or contributing to projects, we want to know how you can enhance our positive team culture.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Red Snapper Recruitment | Housing
✨Know Your Tech
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common troubleshooting techniques and the specific technologies mentioned in the job description. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Focus
As a Service Desk Analyst, being customer-focused is key. Prepare examples of how you've provided excellent service in previous roles. Think about times when you went above and beyond to resolve an issue or improve a process for users.
✨Prepare for Team Dynamics
Since collaboration is crucial in this role, be ready to discuss how you work within a team. Share experiences where you supported colleagues or contributed to a positive team culture. Highlight your ability to adapt and communicate effectively with different personalities.
✨Emphasise Continuous Improvement
This role involves driving service improvements, so come prepared with ideas on how you can contribute to operational efficiency. Think about past experiences where you identified issues and implemented solutions, showcasing your proactive approach to improvement.
