At a Glance
- Tasks: Provide top-notch IT support and contribute to exciting digital transformation projects.
- Company: Join a leading public safety recruitment specialist with a dynamic team.
- Benefits: Enjoy a 4-day work week, generous holiday, and hybrid working options.
- Other info: Be part of a team driving meaningful change in the digital landscape.
- Why this job: Make a real impact in a collaborative environment while developing your IT skills.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent.
ICT Service Desk Analyst
Location: Gosforth Business Park, Newcastle (Hybrid – 2–3 days in office)
Hours: 37 hours per week (4 days, rota working days are 8am–6pm)
Holiday: 26 days holiday plus your birthday off, rising to 31 days after 3 years’ service
About the Role
We’re looking for an ICT Service Desk Analyst to join a dynamic and forward-thinking digital services team. This role is central to delivering high-quality, customer-focused IT support while contributing to ongoing digital transformation initiatives.
You’ll provide frontline support across a wide range of technology services, ensuring systems are reliable, accessible, and meet the needs of users across the organisation.
Key Responsibilities
- Provide 1st and 2nd line IT support during business hours
- Diagnose, troubleshoot and resolve incidents, escalating where necessary
- Fulfil routine service requests and implement approved changes
- Support problem management by identifying and helping resolve recurring issues
- Maintain accurate records of end-user devices and assets
- Provide onsite support as required
Technical & Project Support
- Assist with end-user computing, networking, and infrastructure support
- Contribute to IT projects and digital transformation initiatives
- Support deployment and configuration of hardware and mobile technologies
- Assist with disaster recovery and business continuity planning
- Work collaboratively within the ICT team to deliver excellent service
- Support colleagues across different technical areas when needed
- Contribute to a positive, high-performing team culture
- Help drive service improvements and operational efficiency
- Ensure compliance with policies, procedures, and data protection standards
- Promote innovation and contribute to an agile, improvement-focused environment
About You
Experience & Qualifications
- Experience working in a service desk or IT support environment
- Experience working collaboratively within a team
Knowledge
- Understanding of incident, problem, and change management processes
- Awareness of IT systems, infrastructure, and support environments
- Understanding of data protection and IT governance (desirable)
Skills
- Strong problem-solving and decision-making ability
- Ability to manage workload and meet service level targets
- Good communication and interpersonal skills
- Comfortable working with a range of technologies in a modern IT environment
Personal Attributes
- Customer-focused with a proactive approach
- Reliable, resilient, and able to work under pressure
- Collaborative and supportive team player
- Committed to inclusion, innovation, and continuous improvement
Why Join?
- Work a 4-day week
- Hybrid working for better work-life balance
- Generous holiday allowance that grows with service
- Opportunity to develop your skills across a broad IT environment
- Be part of a team driving meaningful digital transformation
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Service Desk Analyst in Newcastle upon Tyne employer: Red Snapper Recruitment | Housing
At RSR, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. Our hybrid working model allows for a better work-life balance, complemented by a generous holiday allowance that increases with service, and opportunities for professional development in a forward-thinking digital services team. Join us in driving meaningful digital transformation while enjoying the benefits of a supportive and inclusive workplace culture in the heart of Newcastle.
Contact Details:
Red Snapper Recruitment | Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common service desk scenarios. Think about how you’d handle tricky customer interactions or technical issues. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled IT challenges in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Service Desk Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support and any relevant skills that match the job description. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can diagnose and resolve issues effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Red Snapper Recruitment | Housing
✨Know Your Tech
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common troubleshooting techniques and the specific technologies mentioned in the job description. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your problem-solving abilities and show that you're proactive in finding solutions.
✨Emphasise Team Collaboration
Since this role involves working closely with a team, be ready to discuss how you've collaborated with others in previous positions. Share specific instances where teamwork led to successful outcomes, showcasing your ability to contribute positively to a high-performing team culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's digital transformation initiatives and the role's responsibilities. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewers!
