At a Glance
- Tasks: Provide top-notch IT support and contribute to exciting digital transformation projects.
- Company: Join a leading public safety recruitment specialist with a dynamic team.
- Benefits: Enjoy a 4-day work week, generous holiday allowance, and hybrid working options.
- Other info: Be part of a team driving meaningful change in the digital landscape.
- Why this job: Make a real impact in a collaborative environment while developing your IT skills.
- Qualifications: Experience in IT support and a passion for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
ICT Service Desk Analyst
📍 Gosforth Business Park, Newcastle (Hybrid – 2–3 days in office)
⏰ 37 hours per week (4 days, rota working days are 8am–6pm)
🌴 26 days holiday plus your birthday off, rising to 31 days after 3 years’ service
About the Role
We’re looking for an ICT Service Desk Analyst to join a dynamic and forward-thinking digital services team. This role is central to delivering high-quality, customer-focused IT support while contributing to ongoing digital transformation initiatives.
You’ll provide frontline support across a wide range of technology services, ensuring systems are reliable, accessible, and meet the needs of users across the organisation.
Key Responsibilities
- Provide 1st and 2nd line IT support during business hours
- Diagnose, troubleshoot and resolve incidents, escalating where necessary
- Fulfil routine service requests and implement approved changes
- Support problem management by identifying and helping resolve recurring issues
- Maintain accurate records of end-user devices and assets
- Provide onsite support as required
Technical & Project Support
- Assist with end-user computing, networking, and infrastructure support
- Contribute to IT projects and digital transformation initiatives
- Support deployment and configuration of hardware and mobile technologies
- Assist with disaster recovery and business continuity planning
- Work collaboratively within the ICT team to deliver excellent service
- Support colleagues across different technical areas when needed
- Contribute to a positive, high-performing team culture
- Help drive service improvements and operational efficiency
- Ensure compliance with policies, procedures, and data protection standards
- Promote innovation and contribute to an agile, improvement-focused environment
About You
Experience & Qualifications
- Experience working in a service desk or IT support environment
- Experience working collaboratively within a team
Knowledge
- Understanding of incident, problem, and change management processes
- Awareness of IT systems, infrastructure, and support environments
- Understanding of data protection and IT governance (desirable)
Skills
- Strong problem-solving and decision-making ability
- Ability to manage workload and meet service level targets
- Good communication and interpersonal skills
- Comfortable working with a range of technologies in a modern IT environment
Personal Attributes
- Customer-focused with a proactive approach
- Reliable, resilient, and able to work under pressure
- Collaborative and supportive team player
- Committed to inclusion, innovation, and continuous improvement
Why Join?
- Work a 4-day week
- Hybrid working for better work-life balance
- Generous holiday allowance that grows with service
- Opportunity to develop your skills across a broad IT environment
- Be part of a team driving meaningful digital transformation
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Hybrid IT Service Desk Analyst — 4-Day Week in Newcastle upon Tyne employer: Red Snapper Recruitment | Housing
At RSR, we pride ourselves on being an excellent employer, offering a unique 4-day work week that promotes a healthy work-life balance while working in a hybrid model from our Gosforth Business Park location. Our supportive and collaborative work culture fosters employee growth through continuous learning opportunities and involvement in meaningful digital transformation projects, all while enjoying generous holiday allowances that increase with service. Join us to be part of a dynamic team dedicated to delivering high-quality IT support in the public safety sector.
Contact Details:
Red Snapper Recruitment | Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Service Desk Analyst — 4-Day Week in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks or similar roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle difficult customers. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your teamwork skills! Highlight experiences where you collaborated with others to solve problems or improve processes. Employers love seeing that you can work well in a dynamic team environment.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We’re always on the lookout for passionate candidates, and applying directly can help us see your enthusiasm right away.
We think you need these skills to ace Hybrid IT Service Desk Analyst — 4-Day Week in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Service Desk Analyst role. Highlight your experience in IT support and any relevant skills that match the job description. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer-focused approach, as that's key for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love candidates who can demonstrate strong problem-solving abilities, so share specific instances where you made a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Red Snapper Recruitment | Housing
✨Know Your Tech
Brush up on your knowledge of IT systems, infrastructure, and support environments. Be ready to discuss your experience with 1st and 2nd line support, as well as any specific technologies you've worked with. This will show that you're not just familiar with the role but also passionate about it.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved incidents in the past. Think of specific situations where you identified recurring issues and contributed to their resolution. This will demonstrate your proactive approach and ability to handle pressure.
✨Team Player Vibes
Since collaboration is key in this role, be ready to share experiences where you've worked effectively within a team. Highlight how you supported colleagues across different technical areas and contributed to a positive team culture. This will show that you’re not just focused on individual success.
✨Customer-Focused Mindset
Emphasise your customer service skills and your commitment to delivering high-quality support. Prepare to discuss how you’ve gone above and beyond for users in previous roles. This will align perfectly with the company’s focus on customer satisfaction and service delivery.
