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- Tasks: Provide operational support and coordinate projects to help individuals change their behaviour.
- Company: Join a growing organisation dedicated to reducing re-offending and supporting positive change.
- Benefits: Remote work, full-time role, and the chance to make a real difference in people's lives.
- Other info: Enjoy a flexible work environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a meaningful impact across the UK.
- Qualifications: Strong communication skills, IT competence, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
RSMS Interventions work with UK Police Forces, Police and Crime Commissioners, Probation Services, Charities and Criminal Justice Agencies to provide offender interventions, rehabilitation and out of Court Resolution services. RSMS have extensive experience of providing both interventions for behaviour change in addition to assessment, management and triage services aimed at reducing re-offending. RSMS are a growing organisation and we are looking for passionate individuals to join our dynamic team to support and divert individuals from offending behaviour. At RSMS, we believe in providing individuals with the knowledge and skills to make better choices and positive change without judgement.
Role Purpose
The National Team Coordinator provides frontline operational support across RSMS services. The role acts as the first point of contact for users, customers, and internal teams, ensuring smooth day-to-day operations. The postholder supports project referrals, service delivery, performance reporting, and the production of high-quality documentation. They contribute to the continuous development of RSMS services and uphold professional standards.
Key Accountabilities
- Operational Support
- Act as the first response for operational queries from users, customers, and internal teams.
- Provide support to staff and service users in all matters relating to the Intervention Hub.
- Maintain a professional, responsive, and solutions‑focused approach to all enquiries.
- Project & Referral Coordination
- Co‑ordinate project referrals across designated projects.
- Ensure accurate, timely movement of referrals and maintain clear communication with relevant teams.
- Support with all co-ordination, triage, and brief assessment of referrals from specified projects nationally, when required.
- Act as first response by email and phone to offenders to undertake this role and respond to any enquiries related to specified projects, when required.
- Reporting & Evidence
- Support the preparation of performance reports.
- Assist with the collection and organisation of evidence across all service lines.
- Ensure data is accurate, complete, and submitted within required timeframes.
- Documentation & Quality
- Work on defined CRM and support collection of data when required from relevant systems.
- Ensure all written work meets RSMS brand style guidance and quality standards.
- Attend meetings and produce accurate, professional minutes.
Person Specification
Essential Skills
- Excellent timekeeping
- Strong written communication and excellent grammar
- Methodical, thorough, and detail‑focused
- Ability to work under pressure and manage competing demands
- Strong IT competence (Excel, SharePoint, Teams) and ability to learn new systems quickly
- Passionate about supporting service users and delivering high‑quality services
Values & Behaviours
- High standards of professionalism
- Flexible work ethic and positive attitude
- Commitment to quality and service excellence
- Supportive, reliable, and user‑focused
- Consistent, calm, and solutions‑driven
- Team‑oriented with a collaborative approach
If you want to be part of a team delivering meaningful impact across the UK, and you thrive in a role where no two days look the same, we’d love to hear from you.
National Team Coordinator in Warrington employer: Red Snapper Managed Services
Contact Detail:
Red Snapper Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Team Coordinator in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to RSMS. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research RSMS and their projects. Show us you’re passionate about supporting service users and making a difference.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your skills and how they align with the National Team Coordinator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our dynamic team at RSMS.
We think you need these skills to ace National Team Coordinator in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the National Team Coordinator role. Highlight your relevant experience in operational support and communication, as these are key to what we do at RSMS.
Showcase Your Skills: We want to see your strong written communication skills shine through! Use clear, concise language and ensure your grammar is spot on. This role requires attention to detail, so let that reflect in your application.
Be Professional and Personable: While we love a friendly approach, remember to maintain professionalism in your application. Show us your passion for supporting service users and delivering high-quality services, as this aligns with our values at RSMS.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Red Snapper Managed Services
✨Know the Organisation Inside Out
Before your interview, take some time to research RSMS and its mission. Understand their work with UK Police Forces and how they support offenders. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a National Team Coordinator, strong written and verbal communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges or managed competing demands. Be ready to discuss how you approached these situations and what the outcomes were. Highlighting your solutions-driven mindset will resonate well with the interviewers.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and RSMS's future projects. This shows you're not just interested in the job, but also in how you can contribute to their mission and grow within the organisation.