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For Companies At a Glance
- Tasks: Provide operational support and coordinate projects to help individuals change their behaviour.
- Company: Join a growing organisation dedicated to reducing re-offending and supporting positive change.
- Benefits: Remote work, full-time role, and the chance to make a real difference in people's lives.
- Other info: Enjoy a flexible work environment where every day brings new challenges.
- Why this job: Be part of a dynamic team making a meaningful impact across the UK.
- Qualifications: Strong communication skills, IT competence, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
RSMS Interventions work with UK Police Forces, Police and Crime Commissioners, Probation Services, Charities and Criminal Justice Agencies to provide offender interventions, rehabilitation and out of Court Resolution services. RSMS have extensive experience of providing both interventions for behaviour change in addition to assessment, management and triage services aimed at reducing re-offending. RSMS are a growing organisation and we are looking for passionate individuals to join our dynamic team to support and divert individuals from offending behaviour. At RSMS, we believe in providing individuals with the knowledge and skills to make better choices and positive change without judgement.
Role Purpose
The National Team Coordinator provides frontline operational support across RSMS services. The role acts as the first point of contact for users, customers, and internal teams, ensuring smooth day-to-day operations. The postholder supports project referrals, service delivery, performance reporting, and the production of high-quality documentation. They contribute to the continuous development of RSMS services and uphold professional standards.
Key Accountabilities
- Operational Support
- Act as the first response for operational queries from users, customers, and internal teams.
- Provide support to staff and service users in all matters relating to the Intervention Hub.
- Maintain a professional, responsive, and solutions‑focused approach to all enquiries.
- Project & Referral Coordination
- Co‑ordinate project referrals across designated projects.
- Ensure accurate, timely movement of referrals and maintain clear communication with relevant teams.
- Support with all co-ordination, triage, and brief assessment of referrals from specified projects nationally, when required.
- Act as first response by email and phone to offenders to undertake this role and respond to any enquiries related to specified projects, when required.
- Reporting & Evidence
- Support the preparation of performance reports.
- Assist with the collection and organisation of evidence across all service lines.
- Ensure data is accurate, complete, and submitted within required timeframes.
- Documentation & Quality
- Work on defined CRM and support collection of data when required from relevant systems.
- Ensure all written work meets RSMS brand style guidance and quality standards.
- Attend meetings and produce accurate, professional minutes.
Person Specification
Essential Skills
- Excellent timekeeping
- Strong written communication and excellent grammar
- Methodical, thorough, and detail‑focused
- Ability to work under pressure and manage competing demands
- Strong IT competence (Excel, SharePoint, Teams) and ability to learn new systems quickly
- Passionate about supporting service users and delivering high‑quality services
Values & Behaviours
- High standards of professionalism
- Flexible work ethic and positive attitude
- Commitment to quality and service excellence
- Supportive, reliable, and user‑focused
- Consistent, calm, and solutions‑driven
- Team‑oriented with a collaborative approach
If you want to be part of a team delivering meaningful impact across the UK, and you thrive in a role where no two days look the same, we’d love to hear from you.
National Team Coordinator in Portsmouth employer: Red Snapper Managed Services
Contact Detail:
Red Snapper Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Team Coordinator in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching RSMS and understanding their mission. Be ready to discuss how your skills align with their values and how you can contribute to their goal of reducing re-offending. Show them you're passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace National Team Coordinator in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the National Team Coordinator role. Highlight your operational support experience and any relevant work with service users to show us you’re the right fit!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language but let your personality shine through – we want to see your passion for supporting service users!
Be Detail-Oriented: Pay attention to the details in your application. Make sure all information is accurate and complete, as this reflects your methodical approach. We love candidates who can manage competing demands while maintaining high standards!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Red Snapper Managed Services
✨Know the Organisation Inside Out
Before your interview, take some time to research RSMS and its mission. Understand their approach to offender interventions and rehabilitation. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a National Team Coordinator, strong written and verbal communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practise articulating your thoughts clearly and concisely.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved operational issues or improved processes. Be ready to discuss these examples during the interview, highlighting your methodical and solutions-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations related to project coordination and service delivery. Practise responding to hypothetical scenarios, focusing on your ability to manage competing demands and maintain professionalism under pressure.