Station Manager

Location: Bristol Airport

Type: Full-Time | Onsite

Sector: Aviation Services

Do you thrive in a fast-paced airport environment, leading teams and driving operational excellence? We’re seeking a Station Manager to oversee key ground services at Bristol Airport, ensuring smooth, safe, and high-quality operations across aircraft cleaning, toilet and water servicing, and exterior aircraft cleaning. This is a pivotal leadership role for someone passionate about service delivery, team development, and creating a strong safety culture within aviation ground operations.

What You'll Be Responsible For:

• Aircraft Cabin Cleaning (Secure & Deep Cleaning): Lead secure and deep cleaning operations for aircraft cabins, ensuring all airline-specific and regulatory standards are met. Oversee the use of appropriate cleaning techniques and materials to guarantee passenger-ready cabins that meet hygiene and presentation expectations.
• Toilet & Water Servicing: Manage the safe, efficient replenishment of water systems and toilet servicing for all aircraft. Ensure proper waste disposal and regulatory compliance, maintaining the highest standards of hygiene and functionality.
• Aircraft Exterior Cleaning: Supervise aircraft exterior cleaning teams, ensuring all work is done to airline specifications using safe, approved products and techniques.
• Health & Safety Leadership: Champion a safety-first culture across all service areas. Proactively identify and mitigate risks while ensuring compliance with BAL and UK aviation health and safety regulations.
• Team Leadership & Staff Engagement: Recruit, train, and manage teams across service lines. Foster a collaborative and high-performance environment through effective guidance, recognition, and ongoing development.
• Stakeholder & Customer Relations: Build strong working relationships with airlines, airport authorities, and other partners. Act promptly and professionally to resolve any operational or service-related concerns.
• Operational & Financial Oversight: Monitor service line performance to meet operational and financial goals. Identify opportunities to optimize resources, improve processes, and reduce costs without compromising quality.
• Service Delivery & Standards: Set and uphold clear service delivery standards across all areas. Track performance against KPIs and implement corrective actions when necessary to exceed expectations.
• Emergency Response & Contingency Planning: Prepare and lead teams through operational disruptions, from weather delays to emergencies, ensuring consistent, safe service delivery.
• Cross-Team Collaboration: Ensure seamless coordination with internal teams and external service providers to maintain day-to-day operational flow and address any challenges swiftly.
• Continuous Improvement: Drive innovation and continuous improvement across all service areas by identifying gaps and developing new ways to improve safety, efficiency, and customer satisfaction.

What We're Looking For:

• 3+ years’ experience in managing aviation operations, ideally in ground handling, aircraft cleaning, or servicing roles.
• In-depth understanding of aircraft interior/exterior cleaning, water and waste servicing, and regulatory standards.
• Proven ability to lead and motivate teams in a demanding operational environment.
• Strong knowledge of health and safety practices, with a focus on compliance and proactive risk management.
• Excellent communication and problem-solving skills, with the ability to engage with stakeholders at all levels.
• A proactive mindset and the ability to think on your feet in a dynamic airport setting.
• Strong operational and financial acumen, with a track record of delivering high service standards on time and within budget.

Why Apply? This is your chance to join a high-impact role at one of the UK’s busiest regional airports. You’ll be part of a dynamic, forward-thinking team where your leadership directly contributes to operational excellence and exceptional passenger experience. Ready to lead from the front? If you're passionate about aviation, thrive under pressure, and are ready to make a real difference at Bristol Airport, we’d love to hear from you.