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- Tasks: Lead operations at Bristol Airport, ensuring customer excellence and operational control.
- Company: Join Red Sky, a dynamic recruitment agency focused on connecting talent with top employers.
- Benefits: Enjoy competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Be part of a high-pressure, customer-focused team making a real impact in aviation.
- Qualifications: 5+ years of people management experience, ideally in aviation or similar fields.
- Other info: Must be over 18, hold a full UK driving licence, and pass a DBS check.
The predicted salary is between 43200 - 72000 £ per year.
Red Sky is recruiting on behalf of our client for an experienced General Manager to lead operations at Bristol Airport. The role requires a strong, strategic leader with a minimum of 5 years of people management experience at General Manager level, ideally in a high-pressure, customer-focused environment.
Role Purpose
To oversee the effective and profitable delivery of services at Bristol Airport, with a focus on customer excellence and strong operational control. The General Manager will lead both PRM and Cobus operations in line with strategic business objectives, maintain relationships with key stakeholders, and ensure compliance with all service level agreements and standards.
Key Responsibilities
- Operational
- Provide 24/7 on-call support for operational issues, including threat assessment and incident response.
- Maintain effective shift patterns and ensure adequate staffing levels.
- Monitor service quality and take corrective action where standards fall short.
- Uphold the company's image across uniforms, vehicles, and all public interactions.
- Cover shifts for direct reports when required.
- Be proficient in company systems (AvTech, Power BI, Microsoft Office).
- Resolve passenger and customer complaints efficiently.
- Ensure all operational equipment is functional and deployed.
- Engagement
- Build and maintain strong relationships with airlines, ground handlers, and partners.
- Actively attend airport and airline meetings to present service performance.
- Facilitate effective communication across all stakeholder groups at the airport.
- Reporting
- Produce weekly and monthly reports detailing operations, complaints, incidents, and staff absence.
- Deliver CAA (ECAC) quality data and Power BI performance analysis.
- Investigate and report on all service incidents and delays.
- Processes & Compliance
- Ensure full adherence to airport procedures, safety standards, and legal requirements.
- Maintain vehicle and equipment servicing schedules.
- Conduct and record regular audits via SharePoint.
- Report all incidents through the company's safety reporting system.
- People Management
- Lead, manage, and monitor a large team to deliver high service standards.
- Drive staff performance, manage absences, and ensure effective rostering.
- Apply structured performance management and staff development processes.
- Maintain a strong meeting cadence with the management team focused on service delivery and performance.
- Health & Safety
- Uphold and continuously improve health and safety standards across the site.
- Report deficiencies and escalate risks appropriately.
- Ensure correct use of PPE and compliance with training.
- Support investigations and reporting of health, safety, and environmental issues.
Required Experience and Skills
- Minimum 5 years of senior-level people management, ideally in aviation or a similar operational environment.
- Minimum 2 years in a management role.
- Full UK driving licence.
- Right to work in the UK.
- Must pass a DBS check and provide 5 years of referencing.
- Must be over 18 years of age.
General Manager in Bristol employer: Red Sky Personnel
Contact Detail:
Red Sky Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Bristol
✨Tip Number 1
Familiarise yourself with Bristol Airport's operations and key stakeholders. Understanding the airport's structure and the relationships between airlines, ground handlers, and other partners will give you an edge in interviews.
✨Tip Number 2
Highlight your experience in high-pressure environments during networking opportunities. Engage with professionals in the aviation industry to discuss your leadership style and how you've successfully managed teams under stress.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency and customer satisfaction in previous roles. Use metrics and data to back up your achievements, as this aligns with the reporting responsibilities of the role.
✨Tip Number 4
Stay updated on current trends and challenges in the aviation sector. Being knowledgeable about industry developments will not only help you in interviews but also demonstrate your commitment to the role and the company.
We think you need these skills to ace General Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in people management and operational leadership. Focus on achievements that demonstrate your ability to lead teams in high-pressure environments, particularly in customer-focused roles.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Use examples from your past experiences to illustrate how you meet the requirements, especially in areas like stakeholder engagement and compliance.
Showcase Relevant Skills: Emphasise your proficiency in relevant systems such as AvTech and Power BI. Mention any experience with reporting and data analysis, as these are crucial for the role. Highlight your commitment to health and safety standards as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a General Manager.
How to prepare for a job interview at Red Sky Personnel
✨Showcase Your Leadership Experience
As a General Manager, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully managed teams in high-pressure environments, focusing on your approach to people management and operational excellence.
✨Demonstrate Customer Focus
Highlight your experience in customer service and how you've maintained high standards in previous roles. Prepare to share instances where you've resolved customer complaints effectively and improved service delivery.
✨Familiarise Yourself with Relevant Systems
Since the role requires proficiency in systems like AvTech and Power BI, make sure you understand these tools. If possible, mention any relevant experience you have with similar software during the interview.
✨Prepare for Operational Scenarios
Expect questions about handling operational issues and crisis management. Think through potential scenarios you might face at Bristol Airport and how you would respond, demonstrating your strategic thinking and problem-solving abilities.
