At a Glance
- Tasks: Support patients by handling calls and managing records in a busy healthcare call centre.
- Company: Join a dedicated team in a fast-paced healthcare environment.
- Benefits: Gain valuable experience while making a real difference in people's lives.
- Other info: Immediate start available with flexible shift patterns.
- Why this job: Perfect for organised individuals who thrive on delivering excellent customer service.
- Qualifications: Strong admin skills and a compassionate approach to callers required.
The predicted salary is between 25147 - 27596 £ per year.
Band 3 Administrator – Healthcare Call Centre (4-Week Temporary Assignment)
We are currently recruiting Band 3 Administrative Colleagues to join our busy Healthcare Call Centre team on a 4-week temporary assignment.
This is an excellent opportunity for experienced administrators and customer service professionals who thrive in a fast-paced environment and are passionate about delivering outstanding support to patients and healthcare services.
Key Responsibilities
- Handle incoming telephone calls professionally, efficiently, and with empathy.
- Deliver excellent customer service while supporting patients and service users.
- Accurately update patient records and internal systems.
- Manage confidential patient information in line with data protection requirements.
- Carry out a variety of administrative tasks to support the smooth running of the service.
- Work effectively as part of a busy, supportive healthcare team.
Essential Requirements
- Excellent telephone handling and customer service skills.
- Strong general administrative experience.
- Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
- Excellent communication and organisational skills.
- A compassionate and empathetic approach to callers.
Desirable Skills & Experience
- Previous telephone or call centre experience.
- Experience using Systm One.
- NHS Smartcard.
- Previous experience working within the NHS or a healthcare environment.
- Working Hours
- 37.5 hours per week
- Service operating hours: 8:00am – 8:00pm, Monday to Sunday
* Preferred shift patterns
- Locations
- Swindon (Orbital)
- Peasedown (Bath & North East Somerset)
If you're an organised, customer-focused administrator looking for an immediate opportunity within a busy healthcare setting, we'd love to hear from you.
Apply today to join our dedicated team and make a real difference
Senior Administrator employer: Red Sector Recruitment Limited
As a Service Administrator at our Substance Misuse service in Shrewsbury, you will join a supportive and dynamic team dedicated to making a positive impact in the community. We pride ourselves on fostering a collaborative work culture that values personal and professional growth, offering opportunities for skill development and career advancement. With a focus on employee well-being and a commitment to providing exceptional service, we ensure that our staff feel valued and empowered in their roles.
Contact Details:
Red Sector Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Red Sector Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Red Sector Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Red Sector Recruitment Limited.
How to prepare for a job interview at Red Sector Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Red Sector Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Red Sector Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
