At a Glance
- Tasks: Be the friendly face of our service, helping visitors and managing appointments.
- Company: Join a supportive Substance Misuse Service in Reading.
- Benefits: Gain valuable experience in a professional environment with a one-month contract.
- Other info: Opportunity to learn and grow in a dynamic team setting.
- Why this job: Make a difference by supporting individuals in need while developing your skills.
- Qualifications: Strong communication skills and a friendly attitude are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
We are currently seeking a Temporary Receptionist for a Substance Misuse Service located in Reading.
This will be an initial One Month Contract.
Monday to Friday - 09:00 - 17:00 Key
Activities
- As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
- Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
- Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
- Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
- Providing basic advice and information on the service offer.
- Contribute to managing an effective appointment system, liaising with keyworkers.
- Checking appointments on the information system and book future appointment for service users
- Take messages for staff and update case management contacts where appropriate
- Support the team in managing/booking appointments via the electronic diary system
- Maintain accurate records of all contacts on our case management systems
- Assist with admin, record-keeping and communication within the wider admin team.
- Take accurate meeting minutes for staff meetings as necessary. A Basic DBS will be Required
Receptionist in Reading employer: Red Sector Recruitment Limited
As a Recovery Worker with us in Reading, you will join a supportive and dynamic team dedicated to making a real difference in the lives of individuals facing substance misuse challenges. We pride ourselves on fostering a collaborative work culture that values employee growth through ongoing training and development opportunities, ensuring you can thrive in your role while contributing to the community's well-being. With competitive pay and a commitment to work-life balance, this position offers a meaningful career path in a vibrant location.
Contact Details:
Red Sector Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Sector Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Sector Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Sector Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Red Sector Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Sector Recruitment Limited!
How to prepare for a job interview at Red Sector Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
