Business Account Manager (Permanent) in Dukinfield

We’re looking for a proactive and customer-focused Business Account Manager to join our growing team. This is a fast-paced, varied role where you’ll be responsible for all existing customer sales activities, managing customer relationships and keeping internal teams aligned to deliver an outstanding customer experience.

Acting as a key point of contact from initial enquiry through to proposal and ongoing account support, you’ll work closely with sales, finance, operations, and our suppliers to ensure opportunities and customer needs are progressed efficiently and always ready to go the extra mile.

No two weeks are the same — from supporting new business opportunities with the Business Development Manager to coordinating customer account reviews and pipeline reporting, you’ll play a central role in driving growth and customer service across the business.

• Manage day-to-day internal sales activity for our existing customer base.
• Work with internal sales teams and external partners to provide a seamless, first-class experience for new and existing customers.
• Schedule, plan, and manage quarterly business reviews for customers.
• Update and maintain the CRM.
• Handle administrative duties: answering sales calls, scheduling meetings, maintaining the sales calendar, and producing reports and spreadsheets.
• Provide accurate sales data, including tracking pipeline movement, opportunity stages, and customer activity.
• Collaborate with internal teams to ensure smooth daily business activity.
• Deliver exceptional customer service with regular communication and touchpoints.

A self-motivated individual who can work independently while collaborating effectively with internal teams with a strong focus on customer service and sales.

• Strong communication and relationship-building skills, both verbal and written with a proactive and resilient mindset.
• Excellent time management and organisational skills.
• Strong problem-solving and commercial thinking, with the ability to understand customer challenges and position solutions effectively.
• The ability to work to targets, manage deadlines, and maintain momentum within the sales pipeline.
• A professional approach with a commitment to honesty, transparency, and delivering a customer-first experience.
• Driven to providing outstanding customer service and always going the extra mile.
• Excellent organisation and time management.
• Clear communication and writing skills.
• Full UK Driving Licence.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams).
• Experience using CRMs to manage leads, opportunities, and quotes.

Competitive starting salary of £32,500 (rising to £33,000 after 6-month probation period) ~ 25 days’ holiday plus bank holidays ~ Your birthday off each year ~ Finance workshops and access to financial advice ~ Competitive pension scheme (Aviva, managed independently) ~ Rewards gateway and employee assistance programme ~ Performance-based reviews ~ Volunteer day with local charity ~ Employee of the Month, Employee of the Year, and prize incentives ~ Access to training, development, and career progression ~ Flexible working options (post-initial period) ~ The opportunity to build long-term customer relationships based on trust and transparency.

At Red Rock, we believe business is built on trust, honesty, and clear communication. We don’t just deliver services — we support our customers throughout their entire journey.