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For Companies At a Glance
- Tasks: Support software and systems, troubleshoot issues, and train users across departments.
- Company: Join the UK's fastest growing Wide Format Printer, known for quality and sustainability.
- Benefits: Earn up to £30,000 with a Monday to Friday schedule in a supportive office environment.
- Why this job: Be part of a dynamic team that values growth, innovation, and employee development.
- Qualifications: Ideal for tech enthusiasts; graduates with relevant experience are welcome to apply.
- Other info: Opportunity to work closely with all departments and report directly to the Operations Director.
The predicted salary is between 24000 - 36000 £ per year.
Mission Resourcing are delighted to be working with our prestigious client in Leeds who are looking for Software & Systems Support to join their busy team.
About the Business:
Our client are collectively the fastest growing Wide Format Printer in the UK. We have won numerous awards for quality, sustainability and people development over the past year. They are an ambitious company and seek individuals whose ambition and passion matches theirs. We seek to give our team the opportunity to grow their career as we continue to grow.
About The Offer:
- Salary up to £30,000 per annum
- Monday - Friday 9am till 5 pm
- Office based
About the role:
Are you a tech enthusiast with a passion for solving problems, supporting systems and helping people get the best out of their tools? We're looking for a Software & Systems Superuser to join our client. In this role you'll ensure our software and systems run smoothly across the business. You'll support everything from user onboarding to troubleshooting, training and ongoing system development. You will work closely with all departments and report to the Operations Director.
Responsibilities:
- Supporting the development and optimisation of the bespoke MIS and Zoho
- Be the first point of contact for staff needing technical support across hardware, software and network issues.
- Troubleshoot and resolve all IT issues.
- Work with our outsourced IT partner where needed.
- Create, maintain and share clear Standard Operating Procedures (SOPs) for all core systems.
- Deliver internal training sessions to onboard new starters and carry out continuous training across all departments.
- Assist the Marketing Manager with the implementation and upkeep of the e-commerce website.
- Manage IT tickets through Zoho Desk.
Systems and platforms you'll support:
- Bespoke MIS
- Zoho CRM, Desk & Campaigns
- Xero
- Microsoft Office & Microsoft 365 Admin Centre
- SharePoint
- Windows & Apple OS
- Asanti & Enfocus Switch (Training will be provided)
- Website platforms
Skills & Experience:
- Good knowledge of Windows and Microsoft Office products
- Familiarity with Microsoft 365 Admin Centre and SharePoint
- Understanding of Office 365
- Excellent verbal and written communication skills
- Proactive attitude and able to work on your own initiative
- Strong customer service skills with the ability to take ownership of issues
- Able to stay calm and effective in high pressure environments
The company will consider a Graduate with a year of experience in a similar role.
If you are currently looking for work and are interested in this opportunity, feel free to give Dominika a call on 07961 579956, or simply click apply. This is an excellent opportunity to join a progressive business who invests in people. Should you feel that your skills and experience match the above we would be delighted to receive your application.
Contact Detail:
Red Rock Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software & Systems Support
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Zoho CRM and Microsoft 365. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. This could be through previous work experience or even personal projects, as it highlights your ability to handle challenges effectively.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with valuable insights about the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your customer service experience, as this role requires strong interpersonal skills. Think of scenarios where you've gone above and beyond to assist others, as this will resonate well with the company's focus on supporting their team.
We think you need these skills to ace Software & Systems Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Software & Systems Support role. Emphasise your technical knowledge, customer service skills, and any experience with the systems mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've supported systems or resolved IT issues in previous roles, and express your enthusiasm for joining a growing company.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Windows, Microsoft Office, and any experience with Zoho or similar platforms. This will demonstrate your readiness to take on the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Red Rock Partnership Ltd
✨Show Your Technical Skills
Make sure to highlight your knowledge of Windows, Microsoft Office, and any experience with Microsoft 365 Admin Centre and SharePoint. Be prepared to discuss specific examples of how you've used these tools in previous roles.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and resolving IT issues, be ready to share instances where you've successfully solved technical problems. This will showcase your proactive attitude and ability to stay calm under pressure.
✨Prepare for Training Scenarios
As you'll be delivering training sessions, think about how you would explain complex concepts simply. You might even want to prepare a mini-training session on a relevant topic to demonstrate your communication skills.
✨Understand the Company Culture
Research the company’s values and recent achievements, especially their focus on quality and sustainability. Showing that you align with their ambition and passion can set you apart from other candidates.
