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For Companies At a Glance
- Tasks: Support software and systems, troubleshoot issues, and train users across departments.
- Company: Join the UK's fastest growing Wide Format Printer, known for quality and sustainability.
- Benefits: Earn up to £30,000, enjoy a Monday to Friday schedule, and work in a supportive office environment.
- Why this job: Be part of a dynamic team that values growth, innovation, and personal development.
- Qualifications: Good knowledge of Windows, Microsoft Office, and strong communication skills; graduates with experience welcome.
- Other info: Opportunity to work closely with all departments and report directly to the Operations Director.
The predicted salary is between 24000 - 36000 £ per year.
Mission Resourcing are delighted to be working with our prestigious client in Leeds who are looking for Software & Systems Support to join their busy team.
About the Business:
Our client are collectively the fastest growing Wide Format Printer in the UK. We have won numerous awards for quality, sustainability and people development over the past year. They are an ambitious company and seek individuals whose ambition and passion matches theirs. We seek to give our team the opportunity to grow their career as we continue to grow.
About The Offer:
- Salary up to £30,000 per annum
- Monday - Friday 9am till 5 pm
- Office based
About the role:
Are you a tech enthusiast with a passion for solving problems, supporting systems and helping people get the best out of their tools? We're looking for a Software & Systems Superuser to join our client. In this role you'll ensure our software and systems run smoothly across the business. You'll support everything from user onboarding to troubleshooting, training and ongoing system development. You will work closely with all departments and report to the Operations Director.
Responsibilities:
- Supporting the development and optimisation of the bespoke MIS and Zoho
- Be the first point of contact for staff needing technical support across hardware, software and network issues.
- Troubleshoot and resolve all IT issues.
- Work with our outsourced IT partner where needed.
- Create, maintain and share clear Standard Operating Procedures (SOPs) for all core systems.
- Deliver internal training sessions to onboard new starters and carry out continuous training across all departments.
- Assist the Marketing Manager with the implementation and upkeep of the e-commerce website.
- Manage IT tickets through Zoho Desk.
Systems and platforms you'll support:
- Bespoke MIS
- Zoho CRM, Desk & Campaigns
- Xero
- Microsoft Office & Microsoft 365 Admin Centre
- SharePoint
- Windows & Apple OS
- Asanti & Enfocus Switch (Training will be provided)
- Website platforms
Skills & Experience:
- Good knowledge of Windows and Microsoft Office products
- Familiarity with Microsoft 365 Admin Centre and SharePoint
- Understanding of Office 365
- Excellent verbal and written communication skills
- Proactive attitude and able to work on your own initiative
- Strong customer service skills with the ability to take ownership of issues
- Able to stay calm and effective in high pressure environments
The company will consider a Graduate with a year of experience in a similar role.
If you are currently looking for work and are interested in this opportunity, feel free to give Dominika a call on 07961 579956, or simply click apply. This is an excellent opportunity to join a progressive business who invests in people. Should you feel that your skills and experience match the above we would be delighted to receive your application.
Mission Resourcing are working as a recruiting partner to handle all recruitment activity. Due to the volume of applications unfortunately we are unable to provide individual feedback. If you have not heard from us within 10 working days, please assume that your application has not been successful on this occasion.
Software & Systems Support employer: Red Rock Partnership Ltd
Contact Detail:
Red Rock Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software & Systems Support
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Zoho CRM and Microsoft 365. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. Be ready to discuss these scenarios during any interviews, as they highlight your ability to handle the responsibilities of the role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your customer service experience, as this role requires strong interpersonal skills. Think of specific instances where you've gone above and beyond to assist users, as this will resonate well with the hiring team.
We think you need these skills to ace Software & Systems Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Software & Systems Support role. Emphasise your technical knowledge, customer service skills, and any experience with the systems mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've supported systems or resolved IT issues in previous roles, and express your enthusiasm for joining a growing company.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Windows, Microsoft Office, and any experience with Microsoft 365 Admin Centre and SharePoint. This will demonstrate your readiness for the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Red Rock Partnership Ltd
✨Show Your Technical Skills
Make sure to highlight your knowledge of Windows, Microsoft Office, and any experience with Zoho or similar systems. Be prepared to discuss specific examples of how you've solved technical issues in the past.
✨Demonstrate Your Problem-Solving Ability
Since the role involves troubleshooting and resolving IT issues, think of scenarios where you've successfully tackled a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Communication Skills
As you'll be training new starters and supporting various departments, strong verbal and written communication is key. Prepare to discuss how you've effectively communicated complex information to non-technical users.
✨Exhibit a Proactive Attitude
The company values individuals who take initiative. Share examples of times when you've gone above and beyond to improve processes or support your team, showing that you're not just reactive but proactive in your approach.
