Admin Support

Mission Resourcing are delighted to be working with our prestigious client in Sheffield who are looking for Admin Support Specialist (Front End) to join their busy team.

About the Business:

Our Client are the largest independent estate agent in the UK. They are passionate about developing people and actively working towards a nurturing culture of continuous improvement to enable staff to reach their full potential. They operate in a high performance culture that prides itself on delivering excellent customer service inside and out.

About The Offer:

Salary up to £24,000 per annum
Monday - Friday 8:45 am till 5:30 pm
Office based

About the role:

To liaise with and deliver a range of services and products to a high standard. To be the initial point of contact for new instructions from clients. To ensure services and products are completed in a timely and efficient manner.

Responsibilities:

• Consistently achieve targets and goals set for the production and completion of summary packs and other services requested by clients.
• Confidently deal with clients customers when arranging estate agent and other property professionals' visits.
• Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance.
• Provide reports & recommendations along with supporting evidence where necessary to achieve objectives and goals.
• Recommend solutions to problems and communicate these in a timely and professional manner.
• Respond to emails/written communications within required time frames, ensuring all written communication is clear, concise and grammatically correct.
• Ensure I.T systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail.
• Ensuring at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis.
• Liaise with external parties and suppliers to provide third party services including RICS valuations, contractor and other reports as required.
• Work closely with the Part Exchange & Group Clients' sales team to ensure good communication with regard to workload, turn-around times and any client specific challenges.
• Manage own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform SAMS.
• Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
• Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay.
• Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set.
• Contributing to the 1-1 appraisal process and provide supporting evidence.
• Participate in ad-hoc projects as and when required by your colleagues and management team.
• Prioritise work, chase agents and other stakeholders to ensure all reports, paperwork and other actions are completed in line with Service Level Agreements.
• Ability to support other areas of the Division with minimal supervision or support when requested.
• Conduct own research into property values, sense check agents reports and add own recommendations and findings to summary and other reports to ensure a high standard is maintained.
• Ability to "challenge" and discuss completed reports as supplied by agents and others.

Skills & Experience:

• Good knowledge of Windows and Microsoft Office products
• Excellent verbal and written communication skills
• Proactive attitude and able to work on your own initiative
• Strong customer service skills with the ability to take ownership of issues
• Able to stay calm and effective in high pressure environments
• Knowledge of real estate industry would be an advantage.

If you are currently looking for work and are interested in this opportunity, feel free to give Dominika a call on 07961 579956, or simply click apply. This is an excellent opportunity to join a progressive business who invests in people. Should you feel that your skills and experience match the above we would be delighted to receive your application.