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- Tasks: Lead the aftersales department, focusing on customer satisfaction and operational excellence.
- Company: Join Red Rock, a fast-growing used car dealership known for quality customer experiences.
- Benefits: Enjoy a £50,000 salary, bonuses, a company car, and career development opportunities.
- Why this job: Be part of a dynamic automotive environment with strategic influence and leadership responsibilities.
- Qualifications: Proven leadership in automotive aftersales and strong customer satisfaction skills required.
- Other info: Immediate interviews available, so apply now!
The predicted salary is between 50000 - 70000 £ per year.
ROLE: Head of Aftersales – Automotive SALARY: £50,000 + Bonus + Company Car LOCATION: Hinckley (office based) THE COMPANY: Red Rock is working in partnership with a leading and fast-growing used car dealership group who is seeking a highly experienced Head of Aftersales to lead its Aftersales, Warranty, and Customer Service operations at its head office in Hinckley. Known for delivering a high-quality customer experience and operating at scale, this is an excellent opportunity to join a dynamic automotive business in a pivotal leadership role. The successful candidate will be instrumental in driving operational performance, cost efficiency, and customer satisfaction across the aftersales function. BENEFITS: * Basic salary of £50,000 per annum * Performance-related bonus scheme * Company car included * Senior leadership role with strategic influence * Fast-paced, forward-thinking automotive environment * Career development opportunities WORKING HOURS: * 42.5 hours per week * Monday to Friday DUTIES: * Lead and manage the full aftersales department with a focus on operational excellence * Monitor and control warranty spend, implementing cost-effective strategies * Identify and drive continuous process improvements * Oversee customer service delivery and post-sale support * Collaborate with internal departments to ensure a seamless ownership journey * Motivate and develop the aftersales team to consistently achieve targets THE CANDIDATE: * Proven leadership experience within automotive aftersales * Strong understanding of warranty procedures and customer satisfaction strategy * Commercially aware with an analytical, proactive mindset * Excellent communication, team management, and organisational skills * Passionate about delivering an exceptional customer experience * Strategic thinker with the ability to drive operational performance Immediate interviews are available, so please do not delay in applying, should you be interested
Aftersales Manager employer: Red Rock Consultants Ltd
Contact Detail:
Red Rock Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Research the company thoroughly before your interview. Understand their values, mission, and recent developments in the automotive industry. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership skills and ability to drive customer satisfaction. Be ready to discuss how you've successfully managed teams and improved aftersales processes in previous roles.
✨Tip Number 3
Network with professionals in the automotive industry, especially those who have experience in aftersales management. They can provide valuable insights and may even refer you to opportunities within their networks.
✨Tip Number 4
Demonstrate your analytical skills by preparing to discuss how you would monitor warranty spend and implement cost-effective strategies. Showing that you can think strategically about operational performance will set you apart from other candidates.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in automotive aftersales. Use specific examples that demonstrate your ability to drive operational performance and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention how your skills align with the company's goals and your understanding of warranty procedures.
Highlight Relevant Achievements: In your application, include quantifiable achievements from your previous roles. For instance, mention any cost-effective strategies you implemented or improvements in customer service delivery.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Red Rock Consultants Ltd
✨Showcase Your Leadership Experience
As the role requires proven leadership experience, be prepared to discuss specific examples of how you've successfully led teams in the automotive aftersales sector. Highlight your ability to motivate and develop team members to achieve targets.
✨Demonstrate Your Customer-Centric Approach
Since customer satisfaction is key for this position, share instances where you've implemented strategies that improved customer service delivery. Discuss how you ensure a seamless ownership journey for customers.
✨Be Prepared to Discuss Cost Efficiency Strategies
The company is looking for someone who can monitor warranty spend and implement cost-effective strategies. Be ready to talk about your experience with budget management and any successful cost-saving initiatives you've led.
✨Exhibit Your Analytical Mindset
With a focus on operational performance and continuous process improvements, demonstrate your analytical skills. Prepare to discuss how you've used data to drive decisions and improve aftersales operations in previous roles.
