At a Glance
- Tasks: Provide top-notch IT support and deliver exciting cloud and server projects.
- Company: Join a growing IT provider with a supportive and experienced team.
- Benefits: Earn up to £42k, enjoy remote work, and receive bonuses and full expenses.
- Other info: Dynamic role with opportunities for growth and a straightforward application process.
- Why this job: Make a real impact in tech while advancing your career with loyal clients.
- Qualifications: Experience in server or cloud-based systems; certifications like MCSP are a plus.
The predicted salary is between 42000 - 42000 £ per year.
We are looking for an experienced 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider.
Location: Remote with travel to Barnsley office and customer related travel
Salary: Up to £42k with full expenses - overtime & out of hours pay and bonus
General: Career progression, great benefits and a supportive experienced team.
The Role: This is a key role for the 3rd Line IT Support Engineer within the UK Technical function covering Cloud & Server infrastructure and systems.
Project Delivery: Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will include anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include:
- Creation of cloud/server solutions (physical and virtual/cloud) designs based upon client requirements.
- Active Directory designs and migration.
- Creation of implementation and test plans for delivery.
- Implementation of network solutions with post implementation support.
- Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.
Service Desk: Act as 3rd Line escalation point for Service Desk incident tickets. Responsibilities include:
- Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.
- Be an escalation point for service desk tickets for 3rd line escalations.
- Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation.
- Ownership and input to solution designs at all levels (High Level, Low Level and Technical).
- Creation of test plans to ensure required quality of implementations.
- Creation of deployment plans to meet customer requirements and provide relevant levels of risk management.
- Implementation of agreed and approved solutions to agreed quality standard within specified timelines.
- Creation and maintenance of all required documentation and knowledge base articles.
- Providing senior technical input to internal and customer meetings.
The Person: You will be motivated, customer centric and a strong communicator at all levels. It is important that you are qualified in server or a cloud-based qualification. Desirable to have MCSP or equivalent experience but not essential. A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential.
Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities.
Remote 3rd Line IT Support Engineer in Liverpool employer: Red Rhino Solutions
Red Rhino Solutions is an exceptional employer, offering a supportive and experienced team environment that fosters career progression and personal growth. With competitive salaries, comprehensive benefits, and the flexibility of remote work combined with opportunities for client engagement, employees can thrive in a dynamic setting while contributing to meaningful projects. Join us to be part of a company that values talent and dedication, ensuring a rewarding and fulfilling career path.
