At a Glance
- Tasks: Join our team as an Infrastructure Engineer, delivering cloud and server solutions for exciting customer projects.
- Company: Red Rhino Solutions is a growing IT provider known for its supportive culture and loyal clients.
- Benefits: Enjoy remote work, competitive salary, career progression, and bonuses for your hard work.
- Other info: This role involves travel to our Barnsley office and client sites, offering diverse experiences.
- Why this job: Be part of a dynamic team where you can grow your skills and make a real impact.
- Qualifications: You should have server or cloud qualifications; experience with MCSP, CCNA, or VMware is a plus.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Infrastructure Engineer who is looking to join a well-established and growing IT provider.
Role Infrastructure Engineer
Location Remote with travel to Barnsley office and customer related travel
Salary Up to £42k with full expenses - overtime & out of hours pay and bonus
General Career progression, great benefits and a supportive experienced team.
The Role
This is a key role for the Infrastructure Engineer within the UK Technical function covering Cloud & Server infrastructure and systems.
Project Delivery
Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.
Service Desk
Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.
- Be an escalation point for service desk tickets for 3rd line escalations.
- Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation
- Ownership an input to solution designs at all levels (High Level, Low Level and Technical)
- Creation of test plans to ensure required quality of implementations
- Creation of deployment plans to meet customer requirements and provide relevant levels of risk management
- Implementation of agreed and approved solutions to agreed quality standard within specified timelines
- Creation and maintenance of all required Documentation and knowledge base articles
- Providing senior technical input, to internal and customer meeting
The Person
- You will be motivated, customer centric and a strong communicator at all levels.
- It is important that you are qualified in server or a cloud-based qualification.
- Desirable to have MCSP or equivalent experience but not essential
- A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential.
Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities.
Red Rhino Solutions - A Rare Breed
We work exclusively with our clients to hire the best talent in the market for our hand-picked clients.
We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process.
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Infrastructure Engineer in Leeds employer: Red Rhino Solutions
Red Rhino Solutions is an exceptional employer for a Remote 3rd Line IT Support Engineer, offering a supportive and experienced team environment that fosters career progression and personal growth. With competitive salaries, full expenses coverage, and opportunities for overtime and bonuses, employees can thrive while working on diverse projects that enhance their technical skills. The company's commitment to client satisfaction and employee development makes it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in Leeds
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Active Directory, and cloud platforms like Azure or AWS. Having hands-on experience or relevant projects to discuss can really set you apart during conversations.
✨Tip Number 2
Network with current Infrastructure Engineers or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled complex technical issues in the past. Be ready to share specific examples that demonstrate your ability to manage incidents and escalate effectively.
✨Tip Number 4
Showcase your customer-centric approach by preparing examples of how you've successfully communicated with clients or stakeholders in previous roles. This will highlight your ability to work collaboratively and maintain strong relationships.
We think you need these skills to ace Infrastructure Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in cloud and server infrastructure, as well as any qualifications like MCSP or CCNA. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your motivation for the role and your customer-centric approach. Mention specific projects you've worked on that align with the responsibilities outlined in the job description.
Showcase Technical Skills:In your application, emphasise your technical skills related to cloud solutions, Active Directory, and network implementations. Provide examples of how you've successfully delivered similar projects in the past.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Red Rhino Solutions
✨Know Your Technical Stuff
Make sure you're well-versed in cloud and server infrastructure concepts. Brush up on your knowledge of Active Directory, O365 migrations, and network solutions, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss past experiences where you've successfully resolved technical issues or escalated service desk tickets. Highlight your ability to think critically and provide effective solutions under pressure.
✨Communicate Clearly
As a customer-centric role, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, as you may need to interact with clients who aren't tech-savvy.
✨Prepare Questions for Them
Demonstrate your interest in the company and the role by preparing thoughtful questions. Ask about their current projects, team dynamics, or opportunities for career progression within the organisation.
