At a Glance
- Tasks: Join our team as an Infrastructure Engineer, delivering cloud and server solutions for exciting customer projects.
- Company: Red Rhino Solutions is a growing IT provider known for its supportive culture and loyal clients.
- Benefits: Enjoy remote work, travel opportunities, competitive salary, overtime pay, bonuses, and career progression.
- Other info: Apply now for a straightforward interview process and explore your potential with us!
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the tech industry.
- Qualifications: Cloud or server qualification required; MCSP, CCNA, VMware experience is a bonus but not essential.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Infrastructure Engineer who is looking to join a well-established and growing IT provider.
Role Infrastructure Engineer
Location Remote with travel to Barnsley office and customer related travel
Salary Up to £42k with full expenses - overtime & out of hours pay and bonus
General Career progression, great benefits and a supportive experienced team.
The Role
This is a key role for the Infrastructure Engineer within the UK Technical function covering Cloud & Server infrastructure and systems.
Project Delivery
Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.
Service Desk
Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.
- Be an escalation point for service desk tickets for 3rd line escalations.
- Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation
- Ownership an input to solution designs at all levels (High Level, Low Level and Technical)
- Creation of test plans to ensure required quality of implementations
- Creation of deployment plans to meet customer requirements and provide relevant levels of risk management
- Implementation of agreed and approved solutions to agreed quality standard within specified timelines
- Creation and maintenance of all required Documentation and knowledge base articles
- Providing senior technical input, to internal and customer meeting
The Person
- You will be motivated, customer centric and a strong communicator at all levels.
- It is important that you are qualified in server or a cloud-based qualification.
- Desirable to have MCSP or equivalent experience but not essential
- A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential.
Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities.
Red Rhino Solutions - A Rare Breed
We work exclusively with our clients to hire the best talent in the market for our hand-picked clients.
We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process.
Follow us on LinkedIn to see other roles.
Infrastructure Engineer in Barnsley employer: Red Rhino Solutions
Red Rhino Solutions is an exceptional employer for a Remote 3rd Line IT Support Engineer, offering a supportive and experienced team environment that fosters career progression and personal growth. With competitive salaries, full expenses coverage, and opportunities for overtime and bonuses, employees can thrive while working on diverse projects that enhance their technical skills. The company's commitment to client satisfaction and employee development makes it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in Barnsley
✨Tip Number 1
Familiarise yourself with the latest cloud technologies and server infrastructure trends. Being well-versed in platforms like Azure, AWS, or Google Cloud can give you an edge during discussions with our team.
✨Tip Number 2
Prepare to discuss your previous project experiences in detail. Highlight specific challenges you faced and how you overcame them, especially in areas like O365 migrations or network solutions.
✨Tip Number 3
Showcase your communication skills by being clear and concise when discussing technical concepts. As a key communicator between clients and the service desk, your ability to convey information effectively is crucial.
✨Tip Number 4
Engage with our company on LinkedIn before applying. This will not only keep you updated on our activities but also demonstrate your genuine interest in joining our team.
We think you need these skills to ace Infrastructure Engineer in Barnsley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in cloud and server infrastructure, as well as any qualifications like MCSP or CCNA. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your motivation and customer-centric approach. Mention specific projects you've worked on that align with the responsibilities of the Infrastructure Engineer role.
Highlight Technical Skills:Clearly outline your technical skills related to cloud solutions, Active Directory, and network implementations. If you have experience with Azure, AWS, or VMware, be sure to include that as well.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Red Rhino Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with cloud and server infrastructure. Highlight specific projects you've worked on, especially those involving O365 migrations or network solutions, as these are directly relevant to the role.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you've handled challenging incidents in the past. Prepare examples that showcase your ability to investigate and resolve issues, particularly in a 3rd line support context.
✨Communicate Clearly and Effectively
As a customer-centric role, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to convey information to clients or team members who aren't as technically savvy.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in the role, such as creating implementation plans or handling escalated service desk tickets. Be ready to outline your thought process and approach to these situations.
