At a Glance
- Tasks: Provide top-tier IT support and mentor junior engineers in a dynamic environment.
- Company: Established IT provider with a focus on career growth and international opportunities.
- Benefits: Competitive salary, travel expenses covered, bonuses, and great benefits.
- Other info: Hybrid role with exciting travel opportunities to Australia, South Africa, and Spain.
- Why this job: Join a supportive team and make a real impact while travelling internationally.
- Qualifications: Experience in 3rd line support and strong problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities.
Location: Hybrid with travel to Barnsley office 2/3 times per week and customer related travel.
General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain.
Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution.
This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel.
- Identify root causes and improve service quality
- Perform root cause analysis and implement permanent fixes
- Diagnose complex infrastructure, cloud, networking, and identity issues
- Mentor Level 1 and Level 2 engineers
- Projects & Change Management
- Review technical designs and identify risks
- Provide onsite technical leadership during key deployments when required
Microsoft & Identity:
- Windows Server (2012–2022)
- Active Directory, Entra ID (Azure AD), Group Policy
- Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive
- Microsoft Azure (IaaS and Identity)
Networking:
- Firewall troubleshooting and traffic analysis
- Monitoring and alerting systems
Balance technical and commercial decisions. Be open to occasional international travel.
Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. We work exclusively with our clients to hire the best talent in the market for our hand-picked clients.
3rd Line Support Engineer (Windows) (Permanent) in Barnsley employer: Red Rhino Solutions
Join a dynamic and supportive team as a Senior 3rd Line IT Support Engineer, where your career can flourish with extensive growth opportunities and the chance to mentor others. Enjoy a hybrid work environment with travel to our Barnsley office and exciting international destinations like Australia and South Africa, all while receiving competitive benefits and bonuses. Our commitment to employee development and a collaborative culture makes us an exceptional employer for those seeking meaningful and rewarding work in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer (Windows) (Permanent) in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to 3rd line support. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, focus on specific challenges you’ve faced and how you resolved them. This will demonstrate your problem-solving abilities and technical expertise to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our fantastic team.
We think you need these skills to ace 3rd Line Support Engineer (Windows) (Permanent) in Barnsley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a 3rd Line Support Engineer. Highlight your experience with Windows Server, Active Directory, and any relevant cloud technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've diagnosed complex issues or improved service quality. We’re keen on candidates who can demonstrate their analytical skills and technical prowess.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Red Rhino Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've diagnosed complex issues or implemented permanent fixes. This will show that you’re not just familiar with the tech, but that you can apply it effectively in real-world situations.
✨Showcase Your Communication Skills
Since you'll be interacting with various stakeholders, practice explaining technical concepts in simple terms. Prepare examples of how you've communicated during critical incidents, highlighting your clarity and confidence. This will demonstrate your ability to balance technical expertise with effective communication.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe past experiences. Think about times when you performed root cause analysis or mentored junior engineers. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Be Open About Travel Flexibility
Since the role involves occasional international travel, express your enthusiasm for this aspect. Share any previous travel experiences related to work, and how you adapted to different environments. This will show that you're not only willing but excited about the opportunity to work globally.
