At a Glance
- Tasks: Support critical IT environments and mentor junior engineers while diagnosing complex issues.
- Company: Established IT provider with a supportive team and global opportunities.
- Benefits: Hybrid work, travel expenses covered, bonuses, and great career progression.
- Other info: Opportunities to travel internationally and work with top-tier clients.
- Why this job: Join a dynamic team and make a real impact in a global environment.
- Qualifications: Experience in 3rd line support and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities.
Location: Hybrid with travel to Barnsley office 2/3 times per week and customer related travel.
General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain.
Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution.
This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel.
- Identify root causes and improve service quality
- Perform root cause analysis and implement permanent fixes
- Diagnose complex infrastructure, cloud, networking, and identity issues
- Mentor Level 1 and Level 2 engineers
- Projects & Change Management
- Review technical designs and identify risks
- Provide onsite technical leadership during key deployments when required
Microsoft & Identity:
- Windows Server (2012–2022)
- Active Directory, Entra ID (Azure AD), Group Policy
- Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive
- Microsoft Azure (IaaS and Identity)
Networking:
- Firewall troubleshooting and traffic analysis
- Monitoring and alerting systems
Balance technical and commercial decisions. Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. We work exclusively with our clients to hire the best talent in the market for our hand-picked clients.
3rd Line Support Engineer, Windows in Barnsley employer: Red Rhino Solutions
Join a dynamic and supportive team as a Senior 3rd Line IT Support Engineer, where your career can flourish with extensive growth opportunities and the chance to mentor others. Enjoy a hybrid work environment with travel to our Barnsley office and exciting international destinations like Australia and South Africa, all while receiving competitive benefits and bonuses. Our commitment to employee development and a collaborative culture makes us an exceptional employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer, Windows in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 3rd line support. Think about how you'd handle critical incidents and be ready to showcase your problem-solving skills. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. Use our website to find roles that excite you and match your skills. Tailor your approach to each opportunity for the best results.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you a chance to reiterate why you're the perfect fit.
We think you need these skills to ace 3rd Line Support Engineer, Windows in Barnsley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a 3rd Line Support Engineer. Highlight your experience with Windows Server, Active Directory, and any relevant cloud technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Remember, we love seeing enthusiasm and a good fit for our team culture.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've diagnosed and resolved complex IT issues. We’re keen on candidates who can demonstrate their ability to think critically and act decisively in challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Red Rhino Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've diagnosed complex issues or implemented permanent fixes. This will show that you're not just familiar with the tech, but that you can apply it effectively in real-world situations.
✨Showcase Your Mentoring Skills
Since this role involves mentoring Level 1 and Level 2 engineers, think of examples where you've successfully guided others. Prepare to share how you’ve helped team members grow their skills or resolve tricky problems. This demonstrates your leadership potential and ability to contribute to a supportive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that put you in the hot seat, like handling critical incidents or managing stakeholder expectations. Practice articulating your thought process clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Be Ready for Travel Talk
Since the role involves occasional international travel, be prepared to discuss your flexibility and willingness to travel. Share any past experiences you have with working in global environments or travelling for work. This will show that you’re not only excited about the role but also ready to embrace its opportunities.
