At a Glance
- Tasks: Provide top-tier IT support and manage critical incidents in a dynamic environment.
- Company: Established IT provider with a focus on growth and career progression.
- Benefits: Competitive salary, travel opportunities, bonuses, and comprehensive benefits.
- Other info: Hybrid role with potential travel to exciting locations like Australia and Spain.
- Why this job: Join a supportive team and make a real impact in high-stakes situations.
- Qualifications: Experience in 3rd line IT support and strong communication skills.
The predicted salary is between 48000 - 65000 £ per year.
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities.
Location: Hybrid with travel to Barnsley office 2/3 times per week and customer related travel
Salary: £48k - £65k D.O.E + full expenses/travel and bonus + benefits
General: Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain.
The Role: Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution.
3rd Line Support Engineers employer: Red Rhino Solutions
Join a dynamic and supportive team at our well-established IT provider, where your expertise as a Senior 3rd Line Support Engineer will be valued and rewarded. With a strong focus on career progression, you will have the opportunity to travel internationally while working in a collaborative environment that prioritises employee growth and offers competitive benefits. Our hybrid work model allows for flexibility, ensuring a healthy work-life balance while you contribute to critical business solutions.
