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- Tasks: Provide top-tier IT support and manage critical incidents in a dynamic environment.
- Company: Established IT provider with a focus on growth and career progression.
- Benefits: Competitive salary, travel opportunities, bonuses, and comprehensive benefits.
- Other info: Hybrid role with potential travel to exciting locations like Australia and Spain.
- Why this job: Join a supportive team and make a real impact in high-stakes situations.
- Qualifications: Experience in 3rd line IT support and strong communication skills.
The predicted salary is between 48000 - 65000 £ per year.
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities.
Location: Hybrid with travel to Barnsley office 2/3 times per week and customer related travel
Salary: £48k - £65k D.O.E + full expenses/travel and bonus + benefits
General: Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain.
The Role: Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution.
3rd Line Support Engineer employer: Red Rhino Solutions
Contact Detail:
Red Rhino Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews. Bring examples of how you've tackled major incidents or escalations in the past – it’ll show you’re the right fit for that senior role.
✨Tip Number 3
Prepare for the unexpected! In a tech support role, you’ll face high-pressure situations. Practice answering tough questions and handling scenarios that might come up during interviews to showcase your decision-making skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at getting noticed by our hiring team. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 3rd Line Support Engineer. Highlight your relevant experience and skills that match the job description, especially your technical expertise and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've handled major incidents or escalations, showcasing your decision-making under pressure.
Showcase Your Problem-Solving Skills: In your application, don’t forget to include examples of how you've resolved complex technical issues in the past. We want to see your thought process and how you approach challenges, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Red Rhino Solutions
✨Know Your Tech Inside Out
As a Senior 3rd Line IT Support Engineer, you’ll need to demonstrate your deep technical expertise. Brush up on the latest technologies and tools relevant to the role, and be prepared to discuss your experience with them. Think about specific incidents where you resolved complex issues and be ready to share those stories.
✨Showcase Your Communication Skills
This role requires excellent communication skills, especially during high-pressure situations. Practice explaining technical concepts in simple terms, as you’ll need to interact with various stakeholders. Consider role-playing with a friend to refine how you convey information clearly and confidently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making under pressure. Think of examples from your past experiences where you had to manage critical incidents or escalations. Be ready to outline your thought process and the steps you took to resolve the situation effectively.
✨Research the Company Culture
Understanding the company’s culture is key to showing you’re a good fit. Look into their values, mission, and any recent news. This will help you tailor your answers to align with what they’re looking for, and it shows genuine interest in the role and the organisation.