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- Tasks: Join us as a 3rd Line IT Support Engineer, tackling exciting cloud and server projects.
- Company: Red Rhino Solutions is a growing IT provider known for its supportive team and loyal clients.
- Benefits: Enjoy remote work, competitive salary, overtime pay, bonuses, and career progression opportunities.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in IT.
- Qualifications: Cloud or server qualifications are essential; MCSP or equivalent experience is a plus.
- Other info: Travel to Barnsley office and client sites required; apply now for a straightforward interview process.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We are looking for an experienced 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider.
Role 3rd Line IT Support Engineer
Location Remote with travel to Barnsley office and customer related travel
Salary Up to £42k with full expenses – overtime & out of hours pay and bonus
General Career progression, great benefits and a supportive experienced team.
The Role
This is a key role for the 3rd Line IT Support Engineer within the UK Technical function covering Cloud & Server infrastructure and systems.
Project DeliveryWorking alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.
Service DeskAct as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.
- Be an escalation point for service desk tickets for 3rd line escalations.
- Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalationOwnership an input to solution designs at all levels (High Level, Low Level and Technical)
- Creation of test plans to ensure required quality of implementations
- Creation of deployment plans to meet customer requirements and provide relevant levels of risk management
- Implementation of agreed and approved solutions to agreed quality standard within specified timelines
- Creation and maintenance of all required Documentation and knowledge base articles
- Providing senior technical input, to internal and customer meeting
The Person
- You will be motivated, customer centric and a strong communicator at all levels.
- It is important that you are qualified in server or a cloud-based qualification.
- Desirable to have MCSP or equivalent experience but not essential
- A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential.
Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities.
Red Rhino Solutions – A Rare Breed
We work exclusively with our clients to hire the best talent in the market for our hand-picked clients.
We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process.
Follow us on LinkedIn to see other roles.
3rd Line IT Support Engineer employer: Red Rhino Solutions
Contact Detail:
Red Rhino Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Active Directory, and cloud solutions. Having hands-on experience or relevant projects to discuss can really set you apart during conversations.
✨Tip Number 2
Network with current or former employees of the company on LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when you get the chance to speak with them.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled complex IT issues in the past. Be ready to share specific examples that demonstrate your ability to work under pressure and meet SLAs.
✨Tip Number 4
Show your enthusiasm for continuous learning and professional development. Mention any relevant certifications you're pursuing or plan to pursue, as this demonstrates your commitment to staying updated in the ever-evolving IT landscape.
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 3rd line roles. Emphasise your skills in cloud and server infrastructure, as well as any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and how your background aligns with the company's needs. Mention your customer-centric approach and communication skills, as these are key attributes for the position.
Highlight Relevant Qualifications: Clearly list any qualifications you have that are relevant to the role, such as server or cloud-based certifications. If you have experience with MCSP, CCNA, VMware, or cloud platforms like Azure or AWS, make sure to include these details.
Showcase Project Experience: If you have experience in project delivery, especially related to O365 migrations or network solutions, be sure to detail this in your application. Use specific examples to demonstrate your ability to manage projects and deliver results.
How to prepare for a job interview at Red Rhino Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with cloud and server infrastructure, as well as any relevant qualifications like MCSP or CCNA. Highlight specific projects you've worked on, especially those involving O365 migrations or network solutions.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you handle complex IT issues. Prepare examples of past incidents where you successfully resolved problems, particularly in a 3rd line support context, and explain your thought process during these situations.
✨Communicate Clearly and Effectively
As a customer-centric role, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to interact with clients who aren't as tech-savvy.
✨Prepare for Scenario-Based Questions
Anticipate questions that require you to think on your feet. You might be given hypothetical scenarios related to project delivery or service desk escalations, so practice articulating your approach to these challenges.