At a Glance
- Tasks: Support sales teams and enhance customer experience for high-value clients.
- Company: Leading tech provider with a focus on communication solutions.
- Benefits: Competitive salary, uncapped OTE, great perks, and career progression.
- Other info: Exciting opportunities for growth in a supportive and innovative environment.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: Experience in customer service or sales, excellent communication skills.
The predicted salary is between 28000 - 37000 £ per year.
A leading provider of technology driven communication products and solutions to business clients in the UK. A people and customer orientated business offering very strong career prospects and great benefits.
This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play a key role in improving our customer experience as you manage the end-to-end process for complex deals.
In this role you will:
- Support the Sales Managers and teams in achieving all business targets by dealing with any service and complaint issues from customers.
- Provide a single point of contact directly for clients experiencing service issues.
- Manage the pre- and post-sale relationship with high value clients.
- Liaise with internal departments to arrange escalations where necessary on any delayed service to the client.
- Create business cases to resolve any issues with billing or service and follow through to completion.
- Ensure the highest standard of professional conduct and service to both customers and colleagues.
A background in telecoms would be extremely advantageous.
To be successful in the role you will have the following experience:
- Experience in customer service/Sales/Project Management.
- Excellent communication skills.
- Good problem solver and a passion for providing excellent service.
- Be accurate, detail orientated and the ability to spot opportunities for improvement.
- Ability to handle high workloads and prioritise tasks.
- A team player with the ability to work independently.
Basic salary of up to £37k, along with a very attractive benefits and perks and OTE of £50k+. Genuine opportunity to progress your career in this innovative business. The backing and support of working for an amazing brand. Great benefits, incentives and culture are just some of the perks that you can expect.
Customer Success Executive in Cardiff employer: Red Rhino Solutions Careers
Join a globally recognised brand in Barnsley as a Support Administrator, where you will thrive in an award-winning environment that prioritises employee growth and development. With a competitive salary of up to £33k and a commitment to ongoing training, this role offers a fantastic opportunity to build a long-term career while enjoying a supportive and down-to-earth work culture. Experience the satisfaction of being part of a market leader that values exceptional customer service and provides genuine career progression opportunities.
Contact Details:
Red Rhino Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Rhino Solutions Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Rhino Solutions Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Rhino Solutions Careers:Your cover letter is your chance to shine! Tell us why you want to work at Red Rhino Solutions Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Rhino Solutions Careers!
How to prepare for a job interview at Red Rhino Solutions Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
