At a Glance
- Tasks: Provide admin support to sales teams and enhance customer experience.
- Company: Join a global brand with a reputation for excellence.
- Benefits: Competitive salary, great perks, and career growth opportunities.
- Other info: Dynamic work environment with ongoing training and development.
- Why this job: Be part of a respected brand and make a real impact.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 28000 - 33000 £ per year.
We are looking to hire a Customer Services Advisor / Sales Support Administrator who would like to forge a long-term career within an award-winning environment. This company is a global brand and market leader offering attractive future prospects for the right people. Our client has particular interest in people who come from a similar background.
Role:
- To provide administration support services to the internal and external sales teams.
- Order processing and entry on the internal system (full training provided).
- Engage with the clients over the telephone when required to improve the customer experience.
- Handle any queries, faults or complaints that come from customers effectively and professionally.
- First class customer service skills written and verbal.
- To be an ambassador for this market leading brand, carrying forward the quality of interaction that has come to be expected from such a well-respected business.
The Person:
- Experience within a similar support administration role.
- Experience of providing fantastic customer service to clients.
- Excellent communication skills at all levels.
- Great team player who is also comfortable to work on their own initiative.
- A natural problem solver who is used to working within a fast paced and changing environment.
- Comfortable with IT literacy and basic Microsoft packages.
- Someone who wants to build a long-term career within a fantastic brand.
- Someone who uses their initiative and is solution orientated.
The Reward:
- Up to £33k basic salary depending on experience.
- Great benefits and a fantastic down to earth working environment.
- Genuine career progression opportunities for the future.
- The ability to represent a massive brand and household name.
- Ongoing training and development.
If you are interested in this role apply now to be considered. Although we endeavour to respond to every applicant, due to the volume of applicants this is not always possible so there may be times where only successful applicants are contacted.
Support Administrator in Barnsley employer: Red Rhino Solutions Careers
Join a globally recognised brand in Barnsley as a Support Administrator, where you will thrive in an award-winning environment that prioritises employee growth and development. With a competitive salary of up to £33k and a commitment to ongoing training, this role offers a fantastic opportunity to build a long-term career while enjoying a supportive and down-to-earth work culture. Experience the satisfaction of being part of a market leader that values exceptional customer service and provides genuine career progression opportunities.
Contact Details:
Red Rhino Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Administrator in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Rhino Solutions Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Rhino Solutions Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Administrator in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Rhino Solutions Careers:Your cover letter is your chance to shine! Tell us why you want to work at Red Rhino Solutions Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Rhino Solutions Careers!
How to prepare for a job interview at Red Rhino Solutions Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
