At a Glance
- Tasks: Manage customer moves and ensure a seamless relocation experience from start to finish.
- Company: Join an award-winning removals and storage company with a stellar reputation.
- Benefits: Competitive salary, full training, career progression, and a supportive team environment.
- Other info: Dynamic role with varied tasks and genuine opportunities for growth.
- Why this job: Make a real difference in customers' lives during one of their biggest milestones.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 33750 - 41250 £ per year.
Salary: Up to £30,000
Location: Cambridge
Position: Permanent, Full Time
Start Date: ASAP
Are you passionate about delivering outstanding customer service and looking to build your career with a leading name in the removals and relocation industry? Our client is an award-winning Removals & Storage company with an excellent reputation for customer service and quality. Due to continued growth, they are looking for a proactive and organised Move Manager to join their successful team in Leeds. This is an exciting opportunity for someone with a strong customer service background who enjoys managing multiple tasks, building relationships, and ensuring customers receive a first-class moving experience from start to finish.
What you'll do:
- As a Move Manager, you'll take ownership of customer moves, coordinating every stage of the relocation process to ensure a seamless door-to-door service.
- You'll act as the main point of contact throughout the move, providing expert support while working closely with internal teams, overseas agents and suppliers.
Main Responsibilities:
- Manage customer moves from quotation acceptance through to successful completion
- Coordinate complete door-to-door removals services
- Deliver exceptional customer service in line with KPIs and contractual requirements
- Liaise with UK and international agent networks, service partners and internal departments
- Monitor consignments and provide customers with regular updates throughout their move
- Build strong relationships with customers, ensuring a smooth and stress-free relocation experience
- Identify opportunities to maximise revenue through additional products and services
- Maintain accurate documentation and ensure compliance with company procedures
- Work collaboratively with colleagues to deliver an outstanding customer journey
What you need:
- Previous experience within a customer service, account management or coordination role
- Excellent communication skills, both written and verbal
- Strong organisational and multitasking abilities
- A proactive, positive and customer-focused approach
- Confident using Microsoft Office, including Word, Excel and Outlook
- Professional, reliable and able to work effectively within a busy team
- Experience within the removals, relocation or moving industry would be highly advantageous, although full training will be provided for the right candidate
Why you'll love this role:
- Up to £32,000 salary
- Join an award-winning and highly respected removals business
- Full training and ongoing support
- Friendly, supportive and collaborative team environment
- Genuine opportunities for career progression
- A varied role where no two days are the same
- The chance to make a real difference to customers during one of life's biggest milestones
If you're an organised, customer-focused professional looking to join a market-leading company with excellent career prospects, we'd love to hear from you.
Removals Move Manager in Cambridge employer: Red Recruits
Red Recruits is an excellent employer, offering a dynamic work environment in Basingstoke where employees can thrive in their roles as Move Managers. With a strong emphasis on professional development and a commitment to exceptional customer service, team members enjoy competitive salaries and the opportunity to collaborate with dedicated operational teams, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Removals Move Manager in Cambridge
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Red Recruits and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Red Recruits!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Red Recruits keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Removals Move Manager in Cambridge
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Red Recruits:This is your chance to really connect with the team at Red Recruits. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Red Recruits
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Red Recruits.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Red Recruits that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Red Recruits. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
