Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers through the claims process and resolve issues with a friendly approach.
- Company: Join a dynamic team at a leading recruitment agency in Weston Super Mare.
- Benefits: Enjoy a competitive salary, generous holiday, and progression opportunities.
- Why this job: Make a real difference by helping customers navigate their claims smoothly.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Office-based role with a supportive team and opportunities for growth.
The predicted salary is between 20727 - 25891 £ per year.
Red Recruitment is recruiting a Customer Service Advisor/Claims Handler for our client based in Weston Super Mare. This role is perfect for a proven people leader who thrives on driving results and shaping high-performing teams. The role will be office-based, Monday - Friday with a salary of £25,909 Per Year.
Benefits and Package for Customer Service Advisor/Claims Handler:
- Salary: £25,909 Per Annum
- Hours: Monday - Friday, 38.5 Hours Per Week
- Contract: Permanent
- Location: Weston Super Mare
- Generous Holiday
- Progression Opportunities
- Company pension
Key Responsibilities of Customer Service Advisor/Claims Handler:
- Deliver a smooth, customer-focused claims experience by guiding policyholders through the claims process from start to finish.
- Handle inbound and outbound calls, providing expert advice, answering questions, and resolving issues with a friendly, professional approach.
- Take ownership of each claim, ensuring fair treatment and timely resolutions, whether that involves arranging repairs, ordering parts, or settling claims.
- Maintain accurate, detailed records in our systems, supporting high-quality service and compliance.
- Collaborate with team members and support your colleagues to achieve departmental goals.
- Identify opportunities to improve processes, making our claims journey faster, easier, and more satisfying for customers.
Key Skills and Experience of Customer Service Advisor/Claims Handler:
- Outstanding communication skills - confident, clear, and empathetic.
- A customer-first mindset with a genuine desire to help.
- Sharp attention to detail to ensure accuracy and thoroughness.
- Strong analytical thinking to assess claims fairly and effectively.
- Adaptability to change, with a positive attitude towards new processes and challenges.
- Comfortable with Microsoft Office (Word, Excel, Outlook) and quick data entry.
- Familiarity with call centre software and claims processing systems is a plus.
- Previous experience in customer service or claims handling is advantageous but not essential.
If you have the relevant skills and experience of a Customer Service Advisor/Claims Handler and are interested in the position, please apply now!
Customer Service Advisor in Weston-super-Mare employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Weston-super-Mare
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help us feel more confident and articulate when discussing our customer service skills and experiences.
✨Tip Number 3
Show off our soft skills! During the interview, highlight our communication skills and empathy. Share specific examples of how we've helped customers in the past to demonstrate our customer-first mindset.
✨Tip Number 4
Don’t forget to follow up! After the interview, send a quick thank-you email to express our appreciation for the opportunity. It’s a great way to keep us on their radar and show our enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Weston-super-Mare
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service or claims handling. We want to see how you can bring your unique flair to our team!
Showcase Your People Skills: Since this role is all about helping customers, let your personality shine through! Use examples that demonstrate your empathy and ability to resolve issues. We love seeing candidates who genuinely care about making a difference.
Be Detail-Oriented: Pay close attention to the details in your application. Ensure there are no typos or errors, as accuracy is key in this role. We appreciate candidates who take the time to present themselves professionally!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team in Weston Super Mare!
How to prepare for a job interview at Red Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor/Claims Handler. Familiarise yourself with the claims process and think about how you would guide customers through it. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since outstanding communication is key for this position, prepare examples from your past experiences where you've successfully resolved customer issues or handled difficult conversations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've identified opportunities to improve processes or resolved complex issues. Be ready to discuss how your analytical thinking led to positive outcomes, as this aligns perfectly with the role's requirements.
✨Be Ready to Discuss Teamwork
Collaboration is essential in this role, so come prepared with examples of how you've worked effectively within a team. Highlight any experiences where you supported colleagues or contributed to achieving departmental goals, as this will show your commitment to teamwork.
