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- Tasks: Answer inbound customer calls and respond to queries using a provided script.
- Company: Join Red Recruitment, a leading agency connecting talent with top brands.
- Benefits: Work from home with flexible hours and earn £12.21 per hour.
- Why this job: Gain valuable experience in customer service while working with well-known brands.
- Qualifications: Must have excellent communication skills and a suitable home setup.
- Other info: This is a temporary 4-week assignment starting mid-July.
Are you looking for a new Temporary Customer Service position? Would you like to work from home? If so, Red wants to speak with you! Red Recruitment is recruiting temporary Customer Service Advisors to work remotely for a well-known large outsourcer that provide customer service for a number of their clients who are well-known brands. Package: Hourly rate: £12.21 per hour Days: 5 out 7 days per week Hours: 4pm – 12.30am (37.5 hours per week) Contract: 4 weeks temporary assignment Start dates: 15th / 16th JulyJob role: You will be answering inbound customer calls, thanking the customer for their time and responding to their query. You will be following a script to ensure all the correct information is provided to the customer. There will be a high volume of calls, therefore, you must be able to answer them in a timely manner. An internet speed check will be completed before you start to ensure there is no delay with you receiving these calls. Requirements: You must have an appropriate home set up You must have a non Apple or Chrome computer to use WiFi is not prohibited; therefore, you will need to use an ethernet cable You should be customer-oriented and be happy to speak to a number of customers Excellent communication skills, particularly verbal is essential due to the nature of the callsThis is a great opportunity for those looking for a new temporary role with an imminent start. Red Recruitment (Business)
Temporary Customer Service Advisor employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor
✨Tip Number 1
Make sure your home office is set up properly before applying. Since this role requires a non-Apple or Chrome computer and an ethernet connection, double-check that you have the right equipment to meet these requirements.
✨Tip Number 2
Brush up on your communication skills! Since you'll be handling a high volume of calls, practice speaking clearly and confidently. You might even want to role-play with a friend to get comfortable with responding to customer queries.
✨Tip Number 3
Familiarise yourself with common customer service scenarios. Research typical questions and issues customers might have, especially related to well-known brands, so you can respond effectively during the calls.
✨Tip Number 4
Prepare for the internet speed check by testing your connection beforehand. Ensure that your internet speed meets the requirements to avoid any delays in receiving calls once you start the job.
We think you need these skills to ace Temporary Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you've handled high call volumes or worked in a remote setting.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer-oriented mindset. Mention your ability to follow scripts and handle queries efficiently, as these are key aspects of the role.
Highlight Technical Setup: In your application, briefly describe your home office setup, including your computer specifications and internet connection. This shows you understand the requirements for the role.
Prepare for Potential Questions: Think about common customer service scenarios and how you would handle them. Be ready to discuss your approach to maintaining professionalism and efficiency during high call volumes.
How to prepare for a job interview at Red Recruitment
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled difficult situations or provided excellent service, as this role requires strong communication and problem-solving skills.
✨Familiarise Yourself with the Script
Since you'll be following a script, it’s a good idea to review any materials or scripts related to the role beforehand. This will help you feel more confident and demonstrate that you're proactive and ready to adapt to their processes.
✨Prepare for High Call Volumes
Understand that this position involves handling a high volume of calls. During the interview, express your ability to work efficiently under pressure and manage multiple inquiries while maintaining a positive attitude.
✨Set Up Your Home Office
Ensure your home office is set up appropriately before the interview. Mention your internet connection and computer setup, as these are crucial for the role. This shows that you are serious about the position and ready to meet their technical requirements.
