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- Tasks: Support customers with complex medical queries and ensure top-notch clinical advice.
- Company: Join a successful and growing medical insurer in Taunton.
- Benefits: Competitive salary, flexible hours, wellness programmes, and employee discounts.
- Other info: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in clinical case management and excellent customer service skills.
The predicted salary is between 31930 - 35535 £ per year.
Red Recruitment is recruiting a Senior Clinical Case Manager to join a long-established, successful and growing medical insurer in Taunton. You must be committed to customer service excellence and strive to go beyond the ordinary to help customers.
The salary for this position is up to £31,930 per annum and contains many benefits including the salary rising to £35,535 on successful completion of probation.
Benefits and Package for a Senior Clinical Case Manager:- Salary: £31,930 per annum
- Hours: Monday - Friday, hours between 8am - 6pm (flexible working patterns available)
- Contract Type: Permanent
- Location: Taunton
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Wellness programme
- Providing advice in line with the latest clinical guidance, ensuring customers receive the right clinical decision
- Supporting colleagues and customers by taking front-line escalated medical queries and managing complex and challenging cases
- Liaising with healthcare professionals by phone and email to ensure we have all the information required for complex medical claims
- Reviewing escalated complaints and making recommendations for improvements to the healthcare offering
- Managing complex cases and continual...
Senior Clinical Case Manager in Taunton employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Clinical Case Manager in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare industry, especially those who might know about opportunities at medical insurers. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your clinical knowledge and customer service skills. We all know that being able to demonstrate your expertise in managing complex cases will set you apart from the competition.
✨Tip Number 3
Showcase your passion for customer service excellence during interviews. Share specific examples of how you've gone above and beyond for clients in the past. This will resonate well with employers looking for someone who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Clinical Case Manager in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Clinical Case Manager role. Highlight your experience in customer service and clinical guidance, as these are key for us. Use specific examples that showcase how you've gone above and beyond for customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your skills align with our mission of customer service excellence. Keep it engaging and personal – we want to get to know you!
Showcase Relevant Experience: When filling out your application, make sure to emphasise any relevant experience you have in managing complex cases or liaising with healthcare professionals. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Make sure you brush up on the latest clinical guidelines and practices relevant to the role. Being able to discuss these confidently will show that you're not just familiar with the basics, but that you’re committed to providing top-notch customer service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed complex cases or escalated complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to handle challenging situations effectively.
✨Engage with the Interviewers
Don’t just wait for questions; engage with your interviewers by asking insightful questions about their processes and challenges. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
✨Highlight Your Team Spirit
Since the role involves liaising with healthcare professionals and supporting colleagues, be ready to discuss how you work within a team. Share experiences where collaboration led to better outcomes, emphasising your commitment to customer service excellence.