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For Companies At a Glance
- Tasks: Review CCTV footage, handle calls, and complete admin tasks every Sunday.
- Company: Join a friendly team providing CCTV and alarm services to businesses.
- Benefits: Earn £12.21 per hour, enjoy generous holidays, and free onsite parking.
- Why this job: Perfect for those seeking a flexible Sunday role in a supportive environment.
- Qualifications: Must have a full UK driving licence and previous customer service experience.
- Other info: Background checks will be conducted; ideal for tech-savvy individuals.
Job Description
Red Recruitment is recruiting a Customer Operator (to work Sundays only) to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage.
This role will be working within a close knit team, and is Sunday hours only. The hourly rate is £12.21 per hour.
To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years).
Benefits and Package for a Customer Operator (Sunday hours only):
- Salary: £12.21 per hour (£7,690.04 per annum)
- Hours: Sunday, 6am – 6pm
- Contract Type: Permanent
- Location: Whitchurch, Bristol
- Located near The Imperial Retail Park
- Matching pension contributions
- 4* life assurance
- Generous holiday allowance
- Free onsite parking
- Small and friendly team
Key Responsibilities of a Customer Operator (Sunday hours only):
- Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team
- Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks
- Controlling the suspension and close down of all incidents
- Reviewing CCTV from clients
- Handling high volume inbound and outbound calls, some of these may be difficult
- Ensuring all email correspondence is dealt with in a professional and timely manner
Key Skills and Experience of a Customer Operator (Sunday hours only):
- You must have a full UK driving licence
- You should be tech-savvy and enjoy using various systems at one time
- Having a professional manner as you will be talking to various individuals, within and outside of the business
- Be comfortable with inputting data accurately
- Ability to manage internal and external relationships
- Self-motivated, hard-working and dedicated are all required skills
- Previous customer service experience is required
- You should also be able to work in a fast paced environment and be able to work well under pressure
If you are interested in this position and are looking to work Sunday hours only, please apply now!
Red Recruitment (Agency)
Sunday Only Customer Operator employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sunday Only Customer Operator
✨Tip Number 1
Familiarise yourself with CCTV and alarm systems. Understanding the basics of how these systems work will not only help you in the role but also impress your potential employers during any discussions.
✨Tip Number 2
Practice handling difficult conversations. Since you'll be dealing with high volumes of inbound and outbound calls, role-playing scenarios with friends or family can help you build confidence and improve your communication skills.
✨Tip Number 3
Showcase your tech-savviness. Be prepared to discuss any relevant software or systems you've used in previous roles. Highlighting your ability to adapt to new technologies will make you a more attractive candidate.
✨Tip Number 4
Emphasise your customer service experience. Think of specific examples where you've successfully managed relationships or resolved issues, as this will demonstrate your capability to handle the demands of the role effectively.
We think you need these skills to ace Sunday Only Customer Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous work with CCTV or alarm services, as well as your ability to handle high-pressure situations.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your availability for Sunday hours and your enthusiasm for working in a close-knit team. Highlight your tech-savviness and ability to manage relationships effectively.
Showcase Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as data input accuracy, handling difficult calls, and your professional manner when communicating with various individuals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Red Recruitment
✨Show Your Customer Service Skills
Since previous customer service experience is required, be ready to share specific examples of how you've successfully handled difficult situations or provided excellent service in the past. This will demonstrate your capability to manage high-volume calls effectively.
✨Demonstrate Tech Savviness
As the role requires handling various systems simultaneously, prepare to discuss your experience with technology. Mention any relevant software or tools you've used and how you adapt to new technologies quickly.
✨Highlight Your Attention to Detail
Given the importance of accurately processing data and reviewing CCTV footage, emphasise your attention to detail. You could mention a time when your meticulousness helped prevent an issue or improved a process.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and manage relationships. Think of scenarios where you had to alert others about suspicious activity or resolve conflicts, and be ready to explain your thought process and actions.
