At a Glance
- Tasks: Manage billing disputes and enhance customer experience in a dynamic telecoms environment.
- Company: Join a leading telecoms and technology company with a strong reputation.
- Benefits: Enjoy competitive salary, 33 days holiday, and private medical insurance after probation.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real difference by resolving customer issues and improving processes.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 25000 - 35000 £ per year.
Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary.
Benefits & Package for a Billing Advisor:
- Salary: Competitive
- Hours: Monday - Friday, 9am - 5:30pm
- Contract Type: Permanent
- Location: Solihull
- 33 days holiday (including Bank Holidays)
- Referral Bonus - Recommend a friend
- Employee Assistance Programme
- Private Medical Insurance after probation
- Enhanced Maternity and Paternity pay
- Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme
Key Responsibilities of a Billing Advisor:
- Manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary.
- Handle aged debt queries and dispute resolution to minimise outstanding balances.
- Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies.
- Collaborate with internal teams to find solutions and prevent recurring problems.
- Maintain accurate records of customer interactions, dispute cases, and follow-up actions.
- Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes.
- Escalate critical issues to appropriate departments or management when necessary.
- Respond to customer inquiries and complaints through various channels, including phone, email, and chat.
- Investigate and resolve complex customer issues in a timely and efficient manner.
Key Skills and Experiences of a Billing Advisor:
- Customer service experience required.
- Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues.
- Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment.
- Excellent verbal and written communication.
- Strong problem-solving abilities and analytical thinking to resolve complex customer issues.
- Proven active listening skills to understand customer needs and concerns.
- Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting.
- Patient and composed demeanour, even in high-pressure situations.
- Ability to adapt to changing priorities and multitask effectively.
- Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience.
If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now!
Billing Advisor in Solihull employer: Red Recruitment
Join a leading telecoms and technology company in Solihull as a Billing Advisor, where you will be part of a dynamic team dedicated to delivering exceptional customer service. Enjoy a competitive salary, generous holiday allowance, and a range of benefits including private medical insurance and enhanced parental leave, all within a supportive work culture that prioritises employee growth and well-being. With opportunities for professional development and a focus on collaboration, this role offers a meaningful and rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Advisor in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billing Advisor in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Red Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Recruitment!
How to prepare for a job interview at Red Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
