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For Companies At a Glance
- Tasks: Manage customer contracts and enhance service delivery in a dynamic telecoms environment.
- Company: Join a leading telecoms and technology company with a strong reputation.
- Benefits: Enjoy a competitive salary, hybrid work, generous holiday, and health benefits.
- Why this job: Make a real impact by improving customer experiences and driving service excellence.
- Qualifications: 2+ years in service management, ITIL V4 Foundation, and strong communication skills.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 40000 - 50000 £ per year.
Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.
The salary for this position is between £40,000 and £50,000 depending on experience and will be a hybrid role with travel to the Yorkshire Office weekly.
Benefits & Package for a Service Delivery Manager:
- Salary: £40,000 - £50,000 depending on Experience
- Hours: Monday - Friday, 9am - 5:30pm
- Contract Type: Permanent
- Location: Hybrid - Yorkshire
- 33 days holiday (including Bank Holidays)
- Referral Bonus - Recommend a friend
- Employee Assistance Programme
- Private Medical Insurance after probation
- Enhanced Maternity and Paternity pay
- Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme
Key Responsibilities:
- Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
- Plan, lead, and document structured Service Review Meetings with key stakeholders.
- Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
- Act as the escalation point for internal and external customer service concerns.
- Partner with Account Management to align on strategic goals and drive new opportunities.
- Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
- Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
- Provide detailed business reporting and forecasting to internal and external stakeholders.
- Support broader service initiatives and collaborate across departments to improve customer experience.
Key Skills and Experiences:
- ITIL V4 Foundation (essential); additional ITIL modules are a plus
- 2+ years of experience in a customer-facing service management role
- Background in IT, Managed Services, or Telecoms industry
- Experience managing multiple customers/accounts
- Proficient in Microsoft Office applications
- Experience working with P&L and understanding commercial impacts
- Familiarity with ServiceNow or similar ITSM platforms
- Strong Negotiation and Influencing Skills
- Exceptional Communication Skills
If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now.
Service Delivery Manager employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and technology sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their services, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your negotiation skills! As a Service Delivery Manager, you'll need to demonstrate strong negotiation abilities. Role-play with a friend or use online resources to sharpen your skills before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in service management, especially in telecoms or IT, and showcase any relevant skills like ITIL certifications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show us your passion for service delivery. Keep it engaging and professional!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you've improved service delivery or customer satisfaction. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Red Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL V4 and any additional modules you might have. Be ready to discuss how your experience aligns with the responsibilities listed, especially around managing customer contracts and service obligations.
✨Showcase Your Communication Skills
As a Service Delivery Manager, exceptional communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past, particularly during Service Review Meetings or when addressing customer concerns.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified risks or gaps in service delivery and how you implemented strategies to mitigate them. This will show your proactive approach and ability to enhance service and revenue.
✨Familiarise Yourself with KPIs and P&Ls
Be prepared to discuss how you've monitored and reported on KPIs and SLAs in previous roles. Understanding the commercial impacts of service delivery is crucial, so have some examples ready that highlight your experience with P&Ls.
