At a Glance
- Tasks: Be the first point of contact for clients seeking guidance on personal claims.
- Company: Join a well-established legal services organisation in Banbury.
- Benefits: Earn £28,000 plus bonuses, with full training and career development opportunities.
- Other info: Supportive environment with opportunities for growth in a dynamic team.
- Why this job: Make a genuine difference in clients' lives while developing your skills.
- Qualifications: Excellent customer care skills and a confident, empathetic approach.
The predicted salary is between 28000 - 28000 £ per year.
Red Recruitment is recruiting a Senior Service Advisor to join a well-established and growing legal services organisation in Banbury. You will be the first point of contact for individuals seeking guidance regarding potential personal claims. This role requires a sensitive yet confident approach, combining excellent customer care with the ability to convert suitable enquiries into successful claims.
Benefits and Package for a Senior Service Advisor:
- Salary: 28,000 per annum plus bonus
- Hours: Full-time
- Contract: TGP
- Location: Banbury
- Full training provided
- Supportive and people-focused working environment
- Opportunities to develop within a growing organisation
- Meaningful work where you can make a genuine difference to clients
Key Responsibilities of a Senior Service Advisor:
- Handling inbound and outbound calls with prospective clients
- Taking initial client instructions and accurately assessing potential claims
- Building trust and rapport through professional and empathetic conversations
- Gathering the information required to determine whether a claim is suitable
- Clearly explaining the claims process and the next steps involved
- Encouraging clients to progress with their claim where appropriate
- Managing enquiries and cases in line with internal processes and compliance requirements
- Maintaining accurate and detailed records using Proclaim and other internal systems
Senior Service Advisor employer: Red Recruitment
Red Recruitment is an excellent employer, offering a supportive work culture that prioritises employee development and flexibility. With the potential for remote work after just three months and comprehensive training provided, this role not only allows you to excel in customer service but also paves the way for meaningful career growth in the financial services sector.
