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- Tasks: Provide top-notch product and installation advice to customers and stakeholders.
- Company: Join a luxury flooring company with a focus on excellence.
- Benefits: Enjoy a competitive salary, modern office, and full training.
- Other info: Fixed-term contract with great career development opportunities.
- Why this job: Be a key player in customer service and product expertise.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Product and Customer Service Advisor
We have an exciting opportunity for a Product and Customer Service Advisor to join our client, a luxury flooring company, for a fixed 13-month contract.
Based in the Technical Department, after full training, you will be a subject matter expert responsible for supporting all stakeholders with both reactive and proactive product and installation advice.
This role is perfect for a confident, practically-minded self-starter looking for their next challenge.
Benefits and Package for a Product and Customer Service Advisor
- Salary: £26,800 per annum
- Hours: Monday – Friday
- Contract Type: 13-month, fixed-term contract
- Location: Evesham
- On-site parking
- New, modern office
- Excellent transport links
- Smart-casual dress
- Full training provided
Key Responsibilities of a Product and Customer Service Advisor
- Technical support for customers and the wider company, communicating with all stakeholders via phone, email, and digital platforms, ensuring customer service excellence.
- Build strong relationships within the business, liaising with the Technical Team Manager, Head of Customer Experience and Business Managers.
- Maintain up to date accurate records, log all technical queries in internal digital platforms.
- Develop and maintain an excellent knowledge of all products, full training will be provided.
- Keep product technicians updated, manage the technical email inbox.
- Site inspection reports, process replacement sales orders, arrange collections.
- Process credits and claims via internal digital platforms.
- QC inspect complaint-related product and further QC of held stock where deemed necessary.
Key Skills and Experience of a Product and Customer Service Advisor
- Previous experience working in the customer service industry, including case management.
- Passionate about delivering excellent customer service.
- Ability to use Excel and Word to an intermediate level.
- Positive mindset, self-motivated with a drive to succeed.
- Excellent verbal, written and interpersonal communication skills.
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Product And Customer Service Advisor employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product And Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product And Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service roles and technical support experience to show us you're the right fit for the Product and Customer Service Advisor position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering excellent customer service. Share specific examples of how you've gone above and beyond in past roles, and let your personality shine through!
Be Clear and Concise: When filling out your application, keep your responses clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Product and Customer Service Advisor role. We can’t wait to hear from you!
How to prepare for a job interview at Red Recruitment
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products offered by the company. Research their flooring options and any unique selling points. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your passion for delivering excellent service.
✨Practice Communication Scenarios
Since the role involves communicating with various stakeholders, practice how you would handle different scenarios. Role-play common customer queries or technical support situations with a friend to refine your verbal and written communication skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.